Summary_Resource_State Subject Area
This subject area represents agent resource states, summarized to the media type.
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|MEDIA_TYPE||Allows facts to be described based on media type, such as Voice.|
|RESOURCE||Allows facts to be described based on the attributes of contact center resources.|
|RESOURCE_GROUP_COMBINATION||Allows facts to be described based on the membership of resources in a combination of resource groups.|
|RESOURCE_STATE||Allows facts to be described by the states of the contact center resources.|
|SM_MEDIA_NEUTRAL_STATE_FACT||Represents agent resource states, summarized across all media.|
|SM_RES_STATE_FACT||Represents agent resource states, summarized to the media type.|
This page was last modified on 29 August 2016, at 14:52.