Table CALL_RESULT

Description

Modified: 8.5.014.34 (in Microsoft SQL Server, data type for the CALL_RESULT and CALL_RESULT_CODE columns modified in single-language databases); 8.5.003 (in Oracle, fields with VARCHAR data types use explicit CHAR character-length semantics)

In partitioned databases, this table is not partitioned.

This table enables facts to be described based on attributes of an outbound campaign call result. Each row describes one call result.

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Column List

Legend

Column	Data Type	P	M	F	DV
CALL_RESULT_KEY	int	X	X
CALL_RESULT	nvarchar(32)
CALL_RESULT_CODE	nvarchar(32)
CREATE_AUDIT_KEY	numeric(19)		X	X
UPDATE_AUDIT_KEY	numeric(19)		X	X

CALL_RESULT_KEY

The surrogate key that is used to join this dimension table to the fact tables.

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CALL_RESULT

Modified: 8.5.014.34 (in Microsoft SQL Server, data type changed from varchar to nvarchar in single-language databases)
The description of the call result. This value can change with localization.

The following are possible values:

None
Abandoned
Agent CallBack Error
All Trunks Busy
Answer
Answering Machine Detected
Bridge
Busy
Call Drop Error
Cancel Record
Cleared
Conferenced
Consult
Converse-On
Covered
Deafened
Dial Error
Do Not Call
Dropped
Dropped On No Answer
Fax Detected
Forwarded
General Error
Group CallBack Error
Held
No Answer
No Dial Tone
No Established Detected
No Port Available
No Progress
No RingBack Tone
NU Tone
Ok
Overflowed
Pager Detected
Picked
Queue Full
Redirected
Remote Release
Silence
SIT Detected
SIT IC (Intercept)
SIT Invalid Number
SIT NC (No Circuit)
SIT RO (Reorder)
SIT Unknown Call State
SIT VC (Vacant Code)
Stale
Switch Error
System Error
Transfer Error
Transferred
Unknown Call Result
Wrong Number
Wrong Party

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CALL_RESULT_CODE

Modified: 8.5.014.34 (in Microsoft SQL Server, data type changed from varchar to nvarchar in single-language databases)
The code for the call result description. This value does not change with localization.

The following are possible values:

NONE
ABANDONED
AGENT_CALLBACK_ERROR
ALL_TRUNKS_BUSY
ANSWER
ANSWERING_MACHINE_DETECTED
BRIDGE
BUSY
CALL_DROP_ERROR
CANCEL_RECORD
CLEARED
CONFERENCED
CONSULT
CONVERSE_ON
COVERED
DEAFENED
DIAL_ERROR
DO_NOT_CALL
DROPPED
DROPPED_ON_NO_ANSWER
FAX_DETECTED
FORWARDED
GENERAL_ERROR
GROUP_CALLBACK_ERROR
HELD
NO_ANSWER
NO_DIAL_TONE
NO_ESTABLISHED_DETECTED
NO_PORT_AVAILABLE
NO_PROGRESS
NO_RINGBACK_TONE
NU_TONE
OK
OVERFLOWED
PAGER_DETECTED
PICKED
QUEUE_FULL
REDIRECTED
REMOTE_RELEASE
SILENCE
SIT_DETECTED
SIT_IC
SIT_INVALID_NUMBER
SIT_NC
SIT_RO
SIT_UNKNOWN_CALL_STATE
SIT_VC
STALE
SWITCH_ERROR
SYSTEM_ERROR
TRANSFER_ERROR
TRANSFERRED
UNKNOWN_CALL_RESULT
WRONG_NUMBER
WRONG_PARTY

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.

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UPDATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.

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Index List

No indexes are defined.

Subject Areas

• Contact_Attempt — Represents outbound campaign contact record attempts. An attempt may or may not include dialing.