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View SKILL

Description

Allows facts to be described by the attributes of a skill. Each row describes one skill. A new row is issued for each configured skill, identified by its ID in the contact center configuration. Changing a skill name causes an update to an existing row. Deleting a skill and re-creating it under the same name causes a new row to be issued.

Column List

Column Description
SKILL_KEY The primary key of this view and the surrogate key that is used to join the SKILL dimension to the fact tables.
TENANT_KEY The surrogate key that is used to join the TENANT dimension to the fact tables.
SKILL_NAME The skill name.
CREATE_AUDIT_KEY The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.
UPDATE_AUDIT_KEY The surrogate key used to join to the CTL_AUDIT_LOG dimension. Specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify recently modified data.
SKILL_CFG_DBID The skill object identifier in the contact center configuration.
START_TS The UTC-equivalent value of the date and time when the skill was added to IDB, which may differ from when the skill was actually added to contact center configuration.
END_TS The UTC-equivalent value of the date and time when the skill was removed from contact center configuration.

SQL Query

select
  ID               AS SKILL_KEY,
  TENANTID         AS TENANT_KEY,
  NAME             AS SKILL_NAME,
  CREATE_AUDIT_KEY AS CREATE_AUDIT_KEY,
  UPDATE_AUDIT_KEY AS UPDATE_AUDIT_KEY,
  ID               AS SKILL_CFG_DBID,
  CREATED_TS       AS START_TS,
  DELETED_TS       AS END_TS
  FROM GIDB_GC_SKILL
  UNION ALL
  SELECT
  -1               AS SKILL_KEY,
  -1               AS TENANT_KEY,
  'UNKNOWN'        AS SKILL_NAME,
  -1               AS CREATE_AUDIT_KEY,
  -1               AS UPDATE_AUDIT_KEY,
  -1               AS SKILL_CFG_DBID,
  -1               AS START_TS,
  -1               AS END_TS
  FROM dual
  UNION ALL
  SELECT
  -2               AS SKILL_KEY,
  -1               AS TENANT_KEY,
  'NO_VALUE'       AS SKILL_NAME,
  -1               AS CREATE_AUDIT_KEY,
  -1               AS UPDATE_AUDIT_KEY,
  -1               AS SKILL_CFG_DBID,
  -1               AS START_TS,
  -1               AS END_TS
  FROM dual

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This page was last modified on 29 August 2016, at 14:55.