Table POST_CALL_SURVEY_DIM_2

Description

Introduced: 8.5.003. Supported in certain deployments only.
Modified: 8.5.010 (in Microsoft SQL Server, data type for the SURVEY_IQ* columns modified in single-language databases and for the SURVEY_SQ* columns modified in single- and multi-language databases)

In partitioned databases, this table is not partitioned.

This dimension table enables interaction resource facts to be described based on responses provided by customers during post-call survey.

The POST_CALL_SURVEY_DIM_* tables are not part of the default Genesys Info Mart database schema. In deployments that rely on Genesys Info Mart for reporting on Post-Call Survey user data that may come attached with interactions, use the applicable Genesys-provided make_gim_post_call_survey*.sql script to add these tables to the schema.

Important

Note for customers using Data Export Capability: If the target database for exported Info Mart data is hosted on Microsoft SQL Server in your deployment, and if you use a Genesys-provided update_target_*.sql script to create or update the target schema, be aware of the following consideration: Starting with Genesys Info Mart release 8.5.014.34, the sizes of some columns in this table in the Microsoft SQL Server target database differ from what is documented on this page.

Tip

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Column List

Legend

Column	Data Type	P	M	F	DV
ID	int	X	X
TENANT_KEY	int		X	X
CREATE_AUDIT_KEY	numeric(19)		X	X
SURVEY_IQ2	nvarchar(32)		X		-1
SURVEY_IQ3	nvarchar(32)		X		-1
SURVEY_IQ4	nvarchar(32)		X		-1
SURVEY_SQ1	nvarchar(170)		X		NO_VALUE
SURVEY_SQ2	nvarchar(170)		X		NO_VALUE

ID

The primary key for this table.

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TENANT_KEY

The surrogate key that is used to join the TENANT dimension to the fact tables to indicate the tenant of the IRF or MSF resource. The value of this field is identical to the value that is in the IRF or MSF record that is identified by the INTERACTION_RESOURCE_ID value. This value can be used to restrict data access.

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

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SURVEY_IQ2

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iQ2

The answer from the caller to Integer-response question 2 during a post-call survey.

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SURVEY_IQ3

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iQ3

The answer from the caller to Integer-response question 3 during a post-call survey.

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SURVEY_IQ4

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iQ4

The answer from the caller to Integer-response question 4 during a post-call survey.

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SURVEY_SQ1

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single- and multi-language databases)
Based on KVP: survey_sQ1

The answer from the caller to String-response question 1 during a post-call survey.

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SURVEY_SQ2

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single- and multi-language databases)
Based on KVP: survey_sQ2

The answer from the caller to String-response question 2 during a post-call survey.

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Index List

CODE	U	C	Description
I_POST_CALL_SURVEY_DIM_2	X		Improves access time.

Index I_POST_CALL_SURVEY_DIM_2

Field	Sort	Comment
TENANT_KEY	Ascending
SURVEY_IQ2	Ascending
SURVEY_IQ3	Ascending
SURVEY_IQ4	Ascending
SURVEY_SQ1	Ascending
SURVEY_SQ2	Ascending

Subject Areas

No subject area information available.