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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.

Table SDR_CALL_TYPE

Description

Introduced: 8.5.001. Supported in Genesys Engage cloud deployments only.
Modified: 8.5.010 (in Microsoft SQL Server, data type for the CALL_TYPE and MEDIA_TYPE columns modified in single-language databases); 8.5.008 (MEDIA_TYPE column added)

In partitioned databases, this table is not partitioned.


This dimension table enables Session Detail Record (SDR) facts to be described based on the call type.

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Column List

Legend

Column Data Type P M F DV
ID int X X
CREATE_AUDIT_KEY numeric(19) X X
CALL_TYPE nvarchar(255) X NO_VALUE
MEDIA_TYPE nvarchar(50) X voice

ID

The primary key of this table.

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

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CALL_TYPE

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
The type of the call, as specified by the application that processed the call.

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MEDIA_TYPE

Introduced: Release 8.5.008
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
The media type of the interaction. One of the following values:

  • voice
  • chat
  • msgbased
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Index List

CODE U C Description
I_SDR_CALL_TYPE X Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_SDR_CALL_TYPE

Field Sort Comment
CALL_TYPE Ascending
MEDIA_TYPE Ascending

Subject Areas

No subject area information available.

This page was last edited on June 22, 2022, at 22:29.
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