Table SDR_SURVEY_SCORES

Description

Introduced: 8.5.005. Supported in certain Genesys Engage cloud deployments only.

In partitioned databases, this table is not partitioned.

This dimension table enables Session Detail Record (SDR) facts to be described based on the scores that survey respondents provided, indicating the respondent's satisfaction with the agent, call, product, and company, as well as a recommendation score, which is used to calculate Net Promoter Score (NPS).

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Column List

Legend

Column	Data Type	P	M	F	DV
ID	int	X	X
CREATE_AUDIT_KEY	numeric(19)		X	X
IAGENTSCORE	int		X		-1
ICOMPANYSCORE	int		X		-1
ICALLSCORE	int		X		-1
IPRODUCTSCORE	int		X		-1
IRECOMMEDSCORE	int		X		-1

ID

The primary key of this table.

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.

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IAGENTSCORE

Based on KVP: survey_iAgentScore

The user satisfaction score for the agent.

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ICOMPANYSCORE

Based on KVP: survey_iCompanyScore

The user satisfaction score for the company.

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ICALLSCORE

Based on KVP: survey_iCallScore

The overall user satisfaction score for the call.

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IPRODUCTSCORE

Based on KVP: survey_iProductScore

The overall user satisfaction score for the product.

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IRECOMMEDSCORE

Based on KVP: survey_iRecommendScore

The user's rating score (on a scale of 0-10) of the company, product, or service. Used to calculate Net Promoter Score (NPS). Note that the word "recommend" is misspelled in the column name.

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Index List

CODE	U	C	Description
I_SDR_SURVEY_SCORES	X		Improves access time, based on the CREATE_AUDIT_KEY value.

Index I_SDR_SURVEY_SCORES

Field	Sort	Comment
IAGENTSCORE	Ascending
ICOMPANYSCORE	Ascending
ICALLSCORE	Ascending
IPRODUCTSCORE	Ascending
IRECOMMEDSCORE	Ascending

Subject Areas

No subject area information available.