Jump to: navigation, search

WFM Metrics

Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links.

Tip
A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.
This page was last edited on December 11, 2019, at 20:29.
Comments or questions about this documentation? Contact us for support!