Jump to: navigation, search

Genesys Softphone Release Notes

Genesys Softphone is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
07/15/21 General X

Helpful Links

Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • The handling of codec changes during an active call is improved:
    • Changes to the G.729 annexb parameter are now applied to the existing stream (instead of creating a new one).
    • Non-compatible codec changes no longer result in a 20-second delay when communicating with the Microsoft RTC stack (used in Microsoft Teams, for example).

Resolved Issues

This release contains the following resolved issues:

In Citrix environments, it is now possible to change the active language. (SOFTPHONE-1082)

In an environment that is controlled by API v2, Genesys Softphone no longer exits unexpectedly when an instruction to end the Session is received while a call is in progress. (SOFTPHONE-1056)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 15, 2021, at 13:09.
Comments or questions about this documentation? Contact us for support!