9.0.016.06

Genesys Softphone Release Notes

9.x

Genesys Softphone is part of 9.x starting in 9.0.001.01.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
07/15/21	General						X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Softphone

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• The handling of codec changes during an active call is improved:
  • Changes to the G.729 annexb parameter are now applied to the existing stream (instead of creating a new one).
  • Non-compatible codec changes no longer result in a 20-second delay when communicating with the Microsoft RTC stack (used in Microsoft Teams, for example).

  (SOFTPHONE-1091)

Resolved Issues

This release contains the following resolved issues:

---

In Citrix environments, it is now possible to change the active language. (SOFTPHONE-1082)

---

In an environment that is controlled by API v2, Genesys Softphone no longer exits unexpectedly when an instruction to end the Session is received while a call is in progress. (SOFTPHONE-1056)

---

Upgrade Notes

No special procedure is required to upgrade to release 9.0.016.06.