Jump to: navigation, search

Genesys Softphone Release Notes

Genesys Softphone is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows Mac OS
03/25/21 General X X

Helpful Links

Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • Support for macOS 11 (Big Sur) operating system. The Apple M1 processor is supported through the macOS 11 Rosetta 2 compatibility feature. See the Genesys Softphone page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (SOFTPHONE-1018)
  • Genesys Softphone now ships with several ringing tones corresponding to the same sound but with different levels of loudness. These files can be used in the Softphone ringing tone configuration. Also, the legacy default ringing.wav file is now 10dB lower than previously. (SOFTPHONE-1041)
  • In a macOS environment, it is now possible to install Genesys Softphone so that it runs automatically when the agent is opening the OS session. (SOFTPHONE-948)

Resolved Issues

This release contains the following resolved issues:

In macOS environments, the audio quality interactive alerts now show up as configured. (SOFTPHONE-1035)

In a macOS environment, when configured in connector mode, Genesys Softphone now automatically recycles at the end of a Registration session to preserve long-term stability in cases of long-running OS sessions. This behavior is controlled in the configuration file by the option policy.connector.auto_restart=1. (SOFTPHONE-951)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 25, 2021, at 15:14.
Comments or questions about this documentation? Contact us for support!