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Genesys Softphone Release Notes

Genesys Softphone is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows Mac OS
12/17/20 General X X

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What's New

This release contains the following new features and enhancements:

Resolved Issues

This release contains the following resolved issues:

In Connector mode, the instructions for the client browser to clear the session cookie when the client unregisters are improved. (SOFTPHONE-992)

Genesys Softphone now properly applies Secure Real-Time Transport Protocol (SRTP) or non-secure RTP in environments where SRTP is configured in elective mode. (SOFTPHONE-977)

Genesys Softphone now supports the use of the a=ptime parameter for outgoing Session Description Protocol (SDP). To enable this, you must configure the option codecs.enabled.audio with the extra key-value pair ptime.

For example:


Valid values for the ptime parameter are dependent on the codecs that are enabled:

  • ptime=20 (default) and ptime=40 are permitted for all currently supported audio codecs.
  • ptime=60 is permitted for G.711, G.722, G.729 and Opus (but not iLBC and iSAC).


A call to the API DELETE /softphone/v2/session now sets the path attribute correctly to ensure that the session cookie is removed. (SOFTPHONE-956)

When an API call to /softphone/v2/audio is populated with an invalid request body, Genesys Softphone now responds with a 400 Bad Request error message. (SOFTPHONE-955)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on December 17, 2020, at 12:45.
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