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Genesys Softphone Release Notes

Genesys Softphone is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
09/24/20 General X

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What's New

This release contains the following new features and enhancements:

  • Genesys Softphone now correctly handles G.729 codecs with a packet size of 60 msec (SDP parameter ptime=60). Previously, such packets were processed incorrectly, only taking the first 40 msec of audio, resulting in poor audio quality. (SOFTPHONE-930)
  • When Genesys Softphone is running in Connector mode and is used as the voice channel support for a user-facing Agent Desktop application, it does not prevent this user-facing application from claiming WCAG 2.1 levels A and AA when the application supports this format for its own UI. (SOFTPHONE-712)

Resolved Issues

This release contains the following resolved issues:

When the Administrator selects Standalone mode while executing the Genesys Softphone installation package (interactive or silent) to upgrade from a previous version, it is now possible to specify whether the new version will overwrite the existing Softphone.config file or preserve the former version of the configuration file. (SOFTPHONE-941)

Genesys Softphone has improved recovery from audio device failures by adding additional attempts to restart the audio stream in case of errors. (SOFTPHONE-931)

In environments where SIP is configured over TCP or TLS, the resiliency to connection errors has been improved. Previously, in case of connectivity errors at SIP Registration time, there could be a long delay in the registration process. (SOFTPHONE-928)

The HTTP REST API exposed to application developers now ignores letter case in HTTP Headers. (SOFTPHONE-899)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on October 30, 2020, at 12:55.
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