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Genesys Customer Experience Insights Release Notes

Genesys Customer Experience Insights is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
09/29/20 Update X

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What's New

This release contains the following new features and enhancements:

Resolved Issues

This release contains the following resolved issues:

Genesys CX Insights now creates a CMDMGR log file only at startup. Previously in some scenarios, a large number of log files were generated. (GCXI-3822)

Japanese, Chinese, and Korean text now appears correctly when reports are exported to PDF or CSV files. (GCXI-3793, GCXI-3794)

The Agent Details Activity report no longer fails with a timeout error in environments with a large number of records.  Previously, a problem with SQL optimization caused delays when processing data, which resulted in a timeout error in some scenarios. (GCXI-3767)

Genesys CX Insights now continues to operate correctly after updating a deployment that contains duplicated projects. Previously, in some scenarios where a project was duplicated and Genesys CX Insights was subsequently updated to a later release, Genesys CX Insights failed to run, and an error was logged about Cannot save, move or copy this ServerDef object ... because it has been changed in the Metadata. (GCXI-3757)

When generating LOVs for prompts and searching in LOVs, Genesys CX Insights now waits 120 seconds before displaying a Request timeout error. This timeout period is controlled by the MicroStrategy server Request timeout property, which previously was set to 40 seconds, which could result in a timeout in scenarios where an LOV had a large number of rows. (GCXI-3612)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

This page was last edited on October 13, 2020, at 13:59.
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