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9.0.014.02

Genesys Customer Experience Insights is part of 9.x starting in 9.0.007.03.

Genesys Customer Experience Insights Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/25/20 General X


Helpful Links


What's New

This release contains the following new features and enhancements:

  • Genesys CX Insights for iWD reporting enhancements — A new report and dashboard provide enhanced iWD reporting:
    • Queue Throughput Report — provides a holistic view of tasks in queues (such as New, Cancel, Rejected, Completed), which you can view by processes within departments. Use this report to analyze how tasks pass through business process steps associated with queues, during a given time interval. (IWD-9293)
    • ETL Audit Dashboard — provides a historical overview of iWD Datamart job execution statistics, including duration, status and other more detailed information stored in the ETL_AUDIT table. (IWD-9171)
  • Expanded Localization Support:
    • GCXI now supports displaying the reports and user interface in two additional languages: Dutch and Polish.
    • GCXI now supports displaying the Genesys CX Insights for iWD reports in several languages in addition to US English. (GCXI-2784)
      See Supported Languages. (GCXI-2432)
  • Miscellaneous enhancements:



Resolved Issues

This release contains the following resolved issues:


Update no longer fails on Genesys CX Insights deployments where the metadata default language is internationalized. (GCXI-2546)


Genesys CX Insights now successfully ends login sessions. Previously in some scenarios, when users tried to log out, they remained logged in. (GCXI-2703)



Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Supported Languages

The following languages are supported in this release, for the Genesys CX Insights project:

  • Arabic
  • Chinese (Simplified)
  • Dutch
  • French (Canada)
  • French (France)
  • German (Germany)
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazilian)
  • Russian
  • Spanish (Latin America/Mexico)
  • Turkish

The following languages are supported in this release, for the Genesys CX Insights for iWD project:

  • Chinese (Simplified)
  • French (Canada)
  • French (France)
  • German (Germany)
  • Japanese
  • Portuguese (Brazilian)
  • Russian
  • Spanish (Latin America/Mexico)
This page was last edited on December 1, 2020, at 19:14.

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