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Genesys Intelligent Automation is part of 9.x starting in

Genesys Intelligent Automation Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/02/20 General X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • The createNativePrompt method has been enhanced to support an optional parameter (JSON) to supply Rich Media related key-value pairs in the structured transcript message. This allows IA to send Rich Media UI-related properties to be sent to Chat clients. See Adding custom rich media for more information. (SPCHSTRM-3067)
  • The fish-cbp plugin now supports using proxy servers to communicate with IA servers. See Using Bots from more information. (SPCHSTRM-3041)

Resolved Issues

This release contains the following resolved issues:

The audio file playback has been fixed when the VoiceXML.SSML.AlwaysUseSSML flag is enabled in Server settings. Previously, enabling this flag caused an error due to an invalid audio path. (SPCHSTRM-3040)

Double quotation marks and other characters which required escaping in Chat conversations are now escaped properly and handled by fish-vui server at runtime, requiring no additional configuration. (SPCHSTRM-2998)

The hard-coded password issue with iHub HTTP has been resolved. (SPCHSTRM-3056)

Upgrade Notes


Before installing new version of IA or before migrating databases to a new version, ensure that you take a backup of the existing database before proceeding.

This page was last edited on June 18, 2020, at 09:15.
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