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Genesys Intelligent Automation Release Notes

Genesys Intelligent Automation is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
06/12/19 General X

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Product Documentation

  • [[Documentation/|]]

Genesys Products

What's New

This release contains the following new features and enhancements:

  • You can now set the length of time a HTTP connection lives in the connection pool before it is closed. This is configured by the default server setting, HttpClient.ConnectionPool.ConnectionLifetimeInSeconds. This will be useful in environments where firewalls or other systems kill idle connections without informing the client. (SPCHSTRM-2516)
  • Intelligent Automation now supports Genesys Dialog Engine's v2 API. (SPCHSTRM-2489)
  • Intelligent Automation now supports Google Text-To-Speech for both PureEngage and PureConnect voicebots. (SPCHSTRM-2508)

Resolved Issues

This release contains the following resolved issues:

The Visual Display Text option is now displayed correctly for all visual personas. (SPCHSTRM-2558)

Incorrect paths to a CSS file and an image file have been rectified. (SPCHSTRM-2554)

The Visual Display Text option for the Chat and Visual personas is now automatically added to a menu options synonym list. (SPCHSTRM-2551)

The standard responses (Help, Back, and Repeat) now work correctly using DTMF in PureConnect. (SPCHSTRM-2542)

The Web IVR Submit button for questions now resizes correctly based on the text defined in the Standard visual submit button prompt within the Intelligent Automation GUI. (SPCHSTRM-2535)

The Forgot Password page now reflects the re-branding work included with 9.0.102. (SPCHSTRM-2461)

Intelligent Automation installations no longer require the JAVA_HOME environment variable to be set manually. (SPCHSTRM-2460)

Callflows created in IA v9.0.101 or earlier, containing prompts that have uploaded audio files, now play the appropriate audio when imported in IA v9.0.102 or later. (SPCHSTRM-2458)

Deleted microapp configurations no longer remain in the database. (SPCHSTRM-2454)

Voicebot calls no longer fail in PureConnect. Previously, the PureConnect issue ASE-222 caused them to fail. (SPCHSTRM-2453)

Chat interactions over HTTPS now use the configured certificates when performing validation. (SPCHSTRM-2450)

If multiple grammar validation rules are configured in a voicebot Question block, IA now applies all the configured rules to the Question block. Previously, IA applied only the first rule. (SPCHSTRM-2448)

SNMP traps have been increased to 21,474,836,470 milliseconds (~249 days). Previously, SNMP traps failed after 2,147,483,647 milliseconds (~25 days) after the server started. The server uptime cannot currently be increased further as the field uses a 32-bit integer. (SPCHSTRM-2444)

A specific error message is now displayed if an attempt is made to export a product while the server setting, Product.DigitalSignature.PrivateKeyStorePath is empty. (SPCHSTRM-2370)

Prompt audio files are no longer removed when updating the prompt TTS by using the filtered prompts functionality. (SPCHSTRM-2086)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last modified on June 18, 2019, at 01:52.


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