9.0.106.00

Genesys Intelligent Automation Release Notes

9.x

Genesys Intelligent Automation is part of 9.x starting in 9.0.000.01.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
09/27/19	General					X

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• List of 9.0.x Releases
• 9.0.x Known Issues

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• Genesys Intelligent Automation

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What's New

This release contains the following new features and enhancements:

• The default Text Responses from Google Dialogflow can now be accessed using the NLTextResponse variable. (SPCHSTRM-2744)
• Session variables can now be sent to Dialog Engine or Dialogflow for slot filling purposes. (SPCHSTRM-2707)
• The Natural Language Menu product now displays only the first five utterances for each intent. (SPCHSTRM-2705)
• Intelligent Automation personas now allow selecting a TTS voice to use for both Nuance and Google TTS. (SPCHSTRM-2704)
• Intelligent Automation can now provide a maximum limit for the number of attempts to collect a slot value. (SPCHSTRM-2698)
• Intelligent Automation now allows you to use separate variables and slot names when skipping questions. Previously, the variable could only be created with the same name as the slot. (SPCHSTRM-2623)
• Intelligent Automation now supports Dialogflow's SmallTalk feature. (SPCHSTRM-2621)
• Intelligent Automation now reads the DialogFlow fulfilment messages field rather than the fulfilment text. This allows multiple messages to be returned and now supports text returned from fulfilment webhooks. (SPCHSTRM-2605)
• Intelligent Automation now supports fulfillment from Dialogflow. (SPCHSTRM-2575)
• Intelligent Automation now supports Dialogflow System Entities. (SPCHSTRM-2574)
• Intelligent Automation now supports the ability to pass a variable to Natural Language menu to use as the first utterance. Intelligent Automation also provides the ability to configure a path/module to use if no intent is found. (SPCHSTRM-2537)

Resolved Issues

This release contains the following resolved issues:

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Integration Hub servlets now return UTF-8 character encoding in the response metadata. (SPCHSTRM-2690)

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Callflows can now be imported/exported between environments pre- and post- chat persona support. (SPCHSTRM-2663)

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The IA installation process now creates the IA Flex license Manager Windows service with the start type of Automatic instead of Automatic (delayed). (SPCHSTRM-2644)

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Some connections to Interaction Server previously wrote constant error messages to Intelligent Automation log files. This has been rectified. (SPCHSTRM-2590)

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If an intent name returned from an AI contains colons, this no longer causes errors when saving an instance of a Natural Language Menu. (SPCHSTRM-2511)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.106.00.