9.0.101.00

Genesys Intelligent Automation Release Notes

9.x

Genesys Intelligent Automation is part of 9.x starting in 9.0.000.01.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
10/29/18	Update					X

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Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Intelligent Automation

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• You can now add multiple retry and timeout prompts to Menu, Question, and Recording blocks. To use this feature:
  • You must have the Application Designer role or higher. If you are not using standard roles, you must have the configure_number_entry_retry_timeout_prompts permission.
  • The Default Server Setting Prompts.RetryTimeout.MaxAllowed must have a value greater than 1 (as of this release, the default value is 2).
  • In the application or module details page, the Allowed number of retry/timeout prompts must have a value greater than 1.
• You can now use TLS v1.2 connections with Genesys servers. Refer to the migration procedure in the Genesys Intelligent Automation Migration Guide for more information.
• Support for Microsoft SQL Server 2016 databases. See the Supported Operating Environment: Genesys Intelligent Automation page for more detailed information and a list of all supported databases.
• Support for Microsoft SQL Server 2017 databases. See the Supported Operating Environment: Genesys Intelligent Automation page for more detailed information and a list of all supported databases.
• Integration Hub processes now allow underscores in their names. Previously, using underscores in names caused an error.

Resolved Issues

This release contains the following resolved issues:

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The Natural Language Menu product now correctly reads slot values from Dialog Engine. Previously, Dialog Engine encountered an error when it tried to read these slot values. (SPCHSTRM-2150)

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Visual channels now correctly use the visual persona. Previously, visual channels would incorrectly use the voice persona. (SPCHSTRM-2144)

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Intelligent Automation now allows you to import the Natural Language Menu and Incident Alert products simultaneously. Previously, importing these two products simultaneously caused an error. (SPCHSTRM-2114)

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Intelligent Automation now notifies the agent of all progress in Menu and Question blocks when a customer is using a WebIVR application. This information is provided by a URL with the name of the block that is being processed. (SPCHSTRM-2101)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.101.00.