9.0.115.24

Genesys Intelligent Automation Release Notes

9.x

Genesys Intelligent Automation is part of 9.x starting in 9.0.000.01.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
05/05/22	General						X

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• List of 9.0.x Releases
• 9.0.x Known Issues

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• Genesys Intelligent Automation

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• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Intelligent Automation now supports Thai language (th-th) within prompts. (SPCHSTRM-3646)
• A new menu option is now available to allow trimming the iHub processes up to a specified date. In earlier releases, there was no option available to remove the iHub processes that were no longer in use. This caused the iHub Production menu to fail due to the longer access and processing time with a log exception error, '/fish-gui/IntegrationDeployToProductionGroupedAndGraphed.jsp (status 500) when there were a large number of processes. (SPCHSTRM-3463)

Resolved Issues

This release contains the following resolved issues:

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Due to the security vulnerability (CVE-2022-22965), the Apache Tomcat server is upgraded to 9.0.62. (SPCHSTRM-3760)

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Due to the security vulnerability (CVE-2019-17571), the fish-reporting module is upgraded to use log4.2.x. (SPCHSTRM-3746)

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Due to the security vulnerability (CVE-2022-22965), the Spring libraries have been removed as GIA no longer uses the libraries. (SPCHSTRM-3736)

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The Natural Language Audio Streaming Module now uses the fields from the persona’s Use Specified TTS voices names. The voice names are added to the prompt tags within VXML to play the prompts. (SPCHSTRM-3627)

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Due to the security vulnerability (CVE-2019-17571), the Log4j library (included in the examples folder in the Flex folder ) is upgraded. (SPCHSTRM-3709)

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When using multiple VUI servers and Oracle databases, the out-of-sequence call ID allocation by VUIs is resolved and incorrect rows are no longer deleted from the call tables. (SPCHSTRM-3697)

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When using the Microsoft-SQL - Spanish Edition with Intelligent Automation, some procedures used a different format (US English: Month-Day-Year) to process the datetime column. This issue is now fixed by checking for other date variations for the datetime column. (SPCHSTRM-3594)

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Intelligent Automation allows using users who do not have the sysadmin permission in Microsoft SQL. See Upgrade Notes for additional information. (SPCHSTRM-3737, SPCHSTRM-3647)

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Upgrade Notes

Intelligent Automation allows configuring the user permission during the upgrade process.

If you do not want to provide sysadmin permissions to speechstorm user, comment out the ALTER SERVER ROLE line in the upgrade script.

use fish/fishreports;
create user speechstorm for login speechstorm;
exec sp_addrolemember N'db_ddladmin', N'speechstorm';
ALTER SERVER ROLE [sysadmin] ADD MEMBER [speechstorm];
grant SELECT, DELETE, INSERT, UPDATE, EXECUTE, VIEW DATABASE STATE to speechstorm;

Important

If the user does not have sysadmin permissions, the logs are not available for the user.

No special procedure is required to upgrade to release 9.0.115.24.