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Genesys Intelligent Automation is part of 9.x starting in

Genesys Intelligent Automation Release Notes


This release has been placed Under Shipping Control. Please contact your Genesys Customer Care representative if you want to download this release.

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/13/20 Hot Fix Under Shipping Control X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

When the value of the VUI option, Standard Visual Switch menu sms wait prompt iterations is reached, a recognition failure does not occur. Instead, the session returns to Voice only. (SPCHSTRM-2963)

Updates to Web IVR:

  • When using Multimodal, Web IVR now uses the visual grammar settings.
  • Web IVR now displays the next prompt even if the previous prompt evaluated to an empty string. (SPCHSTRM-2945)

The VUI option, Standard Visual Switch read-only prompt mode now takes effect when using Multimodal. (SPCHSTRM-2944)

Error logging is improved when using Multimodal. (SPCHSTRM-2936)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 19, 2020, at 16:37.
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