Using a Previously Created Notification Template

To use an already-created notification template:

1. Select an agent or agents from the Resource Management window.
   • Click the New button under Notification.
2. If prompted, you can choose to show the agent(s) affected by your changes.
3. Select an existing notification template from the drop-down list. (This list is populated with the notification templates listed in the database.) The message is shown in the Message text box.
4. Optionally, edit the message.
   • You cannot save changes you make to the message here. All changes must be made through the Administration module.
   • The Save new template check box is not available when you choose to select an existing template.
5. Click the Send button. An indicator screen shows the progress of request processing.
6. The notification is sent to agents who have e-mail addresses. Agents without e-mail addresses do not get notifications – the Resource Management Console (RMC) does not display an error in these cases.
   • If the system encounters an e-mail address to which a message cannot be sent because the address is incorrect, it stops sending notifications.
7. A confirmation screen appears, showing the success or failure of the notification.

See also Creating a New Notification Template.