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Selecting Multiple Rows from the Applications or Contact Groups Panes

From the Applications pane in Contact Center Advisor or the Contact Groups pane in Workforce Advisor, select one or more rows and click the Resource Management icon. The agents associated with the selected applications or contact groups are displayed.

From the Applications pane or Contact Groups pane, you can select one or more rows. When you select a row, the agent groups associated with the application or contact group are highlighted on the Agent Groups pane. If multiple applications or contact groups are selected, the agent groups highlighted on the Agent Groups pane are those associated with the application or contact group that was selected last. The last-selected application or contact group is identified by a blue border and a darker shade.

Important
Applications and contact groups are not currently under role-based access control. See Role-Based Access and Permissions.

See also:

This page was last edited on October 23, 2015, at 23:35.
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