Application Metrics

The Application Metrics area displays a box for each of the columns shown on the Contact Centers pane when you click the launch icon. The order of the Application Metric boxes matches the order of the columns on the Contact Centers pane.

You can scroll through the list of application metrics (independently of the Performance Monitor). A dynamic threshold violation indicator () indicates a threshold violation that is out of sight.

To display a single Application Metric box on the desktop, click in the Application Metric box.

• You cannot display a duplicate Application Metric box.
• The title bar of the Application Metric box indicates the path of the selected row on the Contact Centers pane (for example, Reporting Region - Contact Center : BMG - BEUC Blue - Arnold).
• A copy of the Application Metric box remains part of the Performance Monitor.
• Point-in-time metrics have just one bar—they do not have bars for other time profiles.