Jump to: navigation, search

Alert Management Module

From the Alert Management module you can:

Key Action Reports and Alerts

The Alert Management module displays a table of alerts and a table of key action reports, which enable you to determine the following:

  • The best action to resolve a violation
  • The key action reports for which you are responsible
  • The key action reports for one or more alerts
  • The alerts for one or more key action reports
  • The alerts that do not have associated key action reports

The map displays all alerts, active and inactive. Only active alerts appear on the Alert Management module of the CCAdv and WA dashboards.

The number of archived key action reports/alert combinations will grow over time. Historical data might affect performance. To remove key action reports/alert combinations, see Purge Key Action Reports and Historical Alerts in the Genesys Performance Management Advisors Deployment Guide.

This page was last edited on March 28, 2015, at 00:43.
Comments or questions about this documentation? Contact us for support!