Reports Section
Charset
Default Value: " " (string)
Valid Values: Any standard code page value
Changes Take Effect: Immediately
Dependencies: None
Specifies the code page that WFM uses for fonts in generated reports.
For example, in the option value field, enter cp 1257 for a Baltic code page. If the value field is empty, WFM uses code page 1252, Latin 1.
Font
Default Value: No default value
Valid Values: Any font name that exists on the computer used to generate reports.
Changes Take Effect: Immediately
Dependencies: None
Specifies the font that WFM will use on the computer being used to generated WFM reports.
OwnerCaption
Default Value: " " (string)
Valid Values: Any string
Changes Take Effect: Immediately
Dependencies: None
This option is mandatory.
Specifies the default value for the report header.
You can change this option value in the Header field on the first window of any Report Wizard.
OwnerVisible
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
This option is mandatory.
Specifies the default value for the Show Header check box in the first page of all Report Wizards.
PageLimit
Default Value: 0
Valid Values: 0 and up
Changes Take Effect: Immediately
Dependencies: None
Specifies the maximum number of pages a normal report can contain.
If the number in the option value is exceeded, WFM cancels report generation. Values less than 2 specify no limit.
PageLimitForCSV
Default Value: 0
Valid Values: 0 and up
Changes Take Effect: Immediately
Dependencies: None
Specifies the maximum number of pages that a CSV-formatted report can contain.
If the number in this option value is exceeded, WFM cancels report generation. Values less than 2 specify no limit.
PathToAutoGeneratedReports
Default Value: No default value
Valid Values: A valid, accessible network path
Changes Take Effect: Immediately
Dependencies: None
This option is mandatory.
Specifies the network path for storing generated reports.
If this option value is not set, the generated reports are lost (not stored).
RevertDiffCalculation
Default Value: 0
Valid Values: 0, false, no, 1, true, yes
Changes Take Effect: Immediately
Dependencies: None
This option is mandatory.
Specifies how the Difference column in the Contact Center Performance and Workforce Performance report is calculated.
By default, the Difference column is calculated as the Scheduled or Forecasted value minus the Actual value. Set this option to 1 (true) if you want the Difference column to be calculated as the Actual value minus the Scheduled or Forecasted value.
ServerURL
Default Value: No default value
Valid Values: URL
Changes Take Effect: Immediately
Dependencies: None
Specifies a URL for the location of the WFM Web that is used as the reports server.
For more information, see Installing WFM Web as a Report Server.
ShowActualHeadcount
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
This option is mandatory.
Specifies whether WFM displays Actual Headcount or Actual Number of Agents in the Contact Center Performance and the Workforce Performance reports.
If this option value is set to false, the report displays the Actual Number of Agents that were collected by Data Aggregator in the wm_agents_in option (logged in agents). If set to true, the report displays the Actual Headcount, which is the wm_agent_minutes option value divided by 15.
For example, if 1 agent is logged in, but works only 14 minutes per timestep, the headcount equals 0.93.
ShowSSGonFirstPageOnly
Default Value: false
Valid Values: true, false
Changes Take Effect:
Dependencies: None
Discontinued: 8.1
Specifies whether to display the Select Schedule State Groups and Schedule States sections on each page of reports or only once, on one page.
Set this option value to true to disable repeated display of the Select Schedule State Groups and Schedule States sections on each page in reports. If set to false reports displays these sections once, on one page.
TotalsInStatesReport
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.209
Specifies how totals are calculated for the Schedule States Report and Schedule States Totals Report.
If this option value is set to false (default) totals are not calculated and WFM's performance is similar to 8.5.0, where WFM uses contract hours. If this option value is set to true, totals are calculated and WFM's performance is impacted, since generation of these reports will take a significant amount of time for large data sets.
x-FontPath
Default Value: " " (string)
Valid Values: Physcial path to a directory
Changes Take Effect: Immediately
Dependencies: None
Specifies a physical directory path where the font resides (as specified the Font configuration option).