auth Section
idp
Default Value: empty
Valid Values: A short name representing the Identity Provider without spaces.
Changes Take Effect: After restart
Dependencies: [auth] provider
Introduced: 8.5.220.34
Enables Single Sign-On (SSO) using any external Identity Provider (IDP), supporting OpenID Connect, an industry-wide protocol. For more configuration details on the identity provider, see the knowledge base article Workforce Management support for the Single Sign On SSO (000109597). Note that the option provider in the [auth] section must have the value wfm for this functionality to work correctly.
provider
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08
Specifies the provider that performs WFM user authentication.
If this option value is set to:
- "" (empty string)—WFM Server SOAP API authenticates WFM users.
- wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.
roles.administrator
Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.
Specifies a comma-separated list of Genesys role names. (Do not add spaces between list items.) Users who are assigned any of these roles are designated as Administrators when they are auto-imported into the WFM database.
roles.administrator.default
Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.
Specifies the name of WFM role that is assigned to the newly auto-imported administrator, if the user’s Genesys role is not explicitly mapped to the WFM role.
roles.supervisor
Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.
Specifies a comma-separated list of Genesys role names. (Do not add spaces between list items.) Users who are assigned any of these roles are designated as a supervisor when they are auto-imported into the WFM database.
roles.supervisor.default
Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.
Specifies the name of WFM role that is assigned to any newly auto-imported supervisor, if the user’s Genesys role is not explicitly mapped to the WFM role.