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provider

Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08

Specifies the provider that performs WFM user authentication.

If this option value is set to:

  • "" (empty string)—WFM Server SOAP API authenticates WFM users.
  • wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.

Important
When you see "" (empty string), this indicates that the option Value field should be left blank. Also, if this option is set in one WFM Application, it must be set in all of them (WFM Web, WFM Server, WFM Builder, WFM Data Aggregator).

roles.administrator

Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.

Specifies a comma-separated list of Genesys role names. (Do not add spaces between list items.) Users who are assigned any of these roles are designated as Administrators when they are auto-imported into the WFM database.

roles.administrator.default

Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.

Specifies the name of WFM role that is assigned to the newly auto-imported administrator, if the user’s Genesys role is not explicitly mapped to the WFM role.

roles.supervisor

Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.

Specifies a comma-separated list of Genesys role names. (Do not add spaces between list items.) Users who are assigned any of these roles are designated as a supervisor when they are auto-imported into the WFM database.

roles.supervisor.default

Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.

Specifies the name of WFM role that is assigned to any newly auto-imported supervisor, if the user’s Genesys role is not explicitly mapped to the WFM role.

This page was last edited on May 8, 2019, at 20:46.
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