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MaxThreadPoolSize

Default Value: 80
Valid Values: Any positive integer.
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies the maximum number of threads in the thread pool.

MinThreadPoolSize

Default Value: 8
Valid Values: Any positive integer.
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies the minimum number of threads in the thread pool.

OLEDB_Provider

Default Value: SQLOLEDB
Valid Values: SQLOLEDB, SQLNCLI11, MSOLEDBSQL
Changes Take Effect: After restart
Dependencies: None
Introduced: 8.5.000.00

Specifies the name of the MS OLE DB driver that will be used for the connections between WFM Server and the MS SQL database.

Proxy

Default Value: " " (string)
Valid Values: Proxy server name and port number
Changes Take Effect: Immediately
Dependencies: None

Specifies a proxy server.

Enter the option value in the following format: <proxyservername>:<portnumber>

SessionTimeout

Default Value: 10
Valid Values: Any positive integer.
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies the timeout (in minutes) for any client session with this WFM Server.

ThreadPoolDownsizeTimeout

Default Value: 15m
Valid Values: Any positive integer.
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies how long threads stay idle before they are removed from the thread pool. Follow the number with s (seconds) or m (minutes). By default, the value is in minutes.

ThreadPoolUpsizeTimeout

Default Value: 10s
Valid Values: Any positive integer.
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies how long a request stays in queue before the thread pool size is increased. Follow the number with s (seconds) or m (minutes). By default, the value is in seconds.

tzdb

Default Value: 1, 0 (see description)
Valid Values: 1, 0
Changes Take Effect: Immediately
Dependencies: [auth] configuration
Introduced: 8.5.214.08

Specifies whether or not WFM time zones are converted to standard IANA time zones.

The default value for this option depends on the [auth] configuration:

  • If [auth] is not configured, the default value is 0.
  • If [auth] is configured the default value is 1.

When this option default is 1 (enabled), WFM time zones (and time zone assignments for business units, sites, etc.), are automatically converted to Internet Assigned Numbers Authority (IANA) time zones, and no longer synchronize with Genesys time zones. When this option default is 0 (disabled), WFM time zones are not converted to IANA time zones.

Time zone conversion is done by using a JSON mapping file (tzmap.json) that can be modified, if necessary.

Important
If the NewSupervisor configuration option in WFM Web Application is enabled, then this option must be enabled (mandatory) in the WFM Server Application.

VirtualDirectory

Default Value: No default value
Valid Values: Not applicable
Changes Take Effect:
Dependencies: None
Discontinued: In release 8.5.208

For future use.

This option is not required and no longer in use.

webevents

Default Value: 0
Valid Values: 1, 0
Changes Take Effect: After restart
Dependencies: provider must be configured.
Introduced: 8.5.216.06

Specifies whether or not WFM Server establishes and maintains WebSocket connections with all WFM Servers found in the Application's connections, including the backup WFM Server, if there is one.

Setting this option value to 1 enables WFM Server to use WebSockets for cache synchronization; changes that occur in cached content on one WFM Server is broadcast to all connected WFM Servers in both directions. WFM still uses the existing timestamp-based synchronization method but the default CacheSlack option value is changed from 30 seconds to 600 seconds making database timestamp checks much less frequent.

By default, this option value is set to 0 and WFM Server is not enabled to use WebSockets as this method of cache synchronization is optional.

This page was last edited on July 13, 2017, at 17:51.

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