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AgentSchedule Section



     


AccessLevel

Default Value: 2
Valid Values: 1, 2, 3
Changes Take Effect: Immediately
Dependencies: None

Specifies which filtering options appear in the Other Schedules view in Web for Agents UI and how much data an agent can see. (The People I work with view is always visible.)

Enter a valid value to specify which other options are available:

  • 1—My Team
  • 2—My Team and My Site
  • 3—My Team, My Site, and My Business Unit

Tip
When running WFM Server 8.5.207 or later with WFM Web, use this configuration option to control agents' schedule trading options (who they can trade with). When running WFM Server 8.5.206 or earlier with Web, use the [AgentTrading] TradeOnlyInsideTeam configuration option to control agents' schedule trading options.

AllowAccessToCarpools

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not agents can access Shared Transportation functionality.

If this option value is set to true, agents can access Shared Transportation functionality in the Web for Agents My Schedule view, sidebar, and other locations. If set to false or not set, Shared Transport functionality is disabled.

Important
Shared Transport functionality for supervisors is not enabled or disabled by using this configuration option. To enable Shared Transport for superviosrs, see Roles in the Workforce Management Web for Supervisors Help.

AllowAccessToOthersSchedule

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not agents can see other agents’ schedules.

If this option value is set to true, agents can see other agents’ schedules in the Other Schedules view in the Web for Agents Schedule module.

AllowInsertExceptions

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies whether or not agents can add Exceptions to their schedule.

If this option value is set to true, agents can access the Add Exception button and its underlying functionality in the Web for Agents My Schedule view.

CommitAgentInsertedExceptions

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: Enabled only if AllowInsertExceptions is set to true

Specifies whether or not WFM commits Exceptions to the schedule when inserted by agents.

If this option value is set to true, Exceptions that are inserted by an agent are committed to the schedule or inserted pending approval by a supervisor.

LimitScheduleDetails

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not WFM replaces the actual names of non-tradeable Exceptions and Time-Off items with generic names in the Web for Agents Other Schedules view. Administrators use this feature to hide sensitive information, if required.

If this option value is set to true, WFM replaces the actual names of non-tradeable Exceptions and Time-Off items with generic names in the Web for Agents. If this option value is set to false, WFM displays the actual names of Exception and Time-Off.

This page was last edited on July 26, 2017, at 15:28.
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