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Options Section



  


CustomActivities

Default Value: " " (string)
Valid Values: Any text string up to 255 characters
Changes Take Effect: Immediately
Dependencies: The ShowAllActivities option value must be set to false

Specifies how WFM displays schedule details for selected agents in all views.

If this option is enabled, the custom value is displayed against the agents schedule, rather than any of the activities for which they are scheduled. This value can be set to null, which displays nothing in Web for Agents.

  • If this option value is not defined or its value is empty (no text), then WFM Web displays a list of all activities for which the agent is scheduled.
  • If this option value is a text string, WFM Web displays that text string.
  • If the ShowAllActivities option value is set to true, this option has no effect; WFM Web displays a list of all activities for which the agent has skills.
  • If the ShowAllActivities option value is set to false, the value replaces the list of all activities, for which the agent has skills.

ExternalHelp

Default Value: " " (string)
Valid Values: A valid URL
Changes Take Effect: Immediately
Dependencies: None

Specifies the location of the offline Genesys Documentation website.

The default value for the option is empty, unless you are running an offline version of WFM Help. If that case, this field will contain a valid URL that points to the site where GenesysDocumentation.exe is running. For example, http://example.com:8080.

Do not add a backslash (/) at the end of the URL.

Tip
Use this option only if there are corporate restrictions to Internet access in your environment that make the docs.genesys.com website inaccessible to your agents and supervisors, but you need to provide access to the context-sensitive Workforce Management Web for Supervisors Help and Workforce Management Web for Agents Help.

HideNames

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies whether or not agent names are displayed in the Adherence views in Web for Supervisors.

HideTerminatedAgents

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
Modified: 8.5.101

Specifies whether WFM Web should exclude agents whose termination date has passed.

To exclude these agents, set this value to true. If you want to view terminated agents, set this option to false.

Important
This option was renamed CFG_SHOW_TERMINATED_AGENTS in 8.5.101 and moved to WFM Web.


It is now configured in WFM Web for Supervisors About > Settings dialog. See About WFM Web in Workforce Management Web for Supervisors Help.

ImportMaxFileSizeMB

Default Value: 10
Valid Values: Any positive integer
Changes Take Effect: After next client login
Dependencies: None

Specifies the maximum file size (in megabytes) that can be uploaded in the Forecast > Import view in WFM Web for Supervisors.

NameOrder

Default Value: 1
Valid Values: 1, 2, 3
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies how WFM Web displays agent names in the interface.

  • 1—First name is first.
  • 2—Last name is first.
  • 3—Last name is first, separated from the first name by a comma.

NoPerformanceInSchedule

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies whether or not WFM automatically performs target selection and performance data retrieval in the Schedule > Intra-Day view. It can be useful in improving the WFM performance in some situations.

If this option value is set to false, WFM automatically performs target selection and performance data retrieval. If set to true, the user must explicitly select a target for performance data, otherwise, WFM does not retrieve performance data.

PageCharSet

Default Value: No default value
Valid Values: Any standard character set value
Changes Take Effect: Immediately
Dependencies: None

Specifies the character set that WFM uses for every page in WFM Web.

For example, enter x-sjis for the Japanese character set. If the option value field is empty, no character set is specified.

ShowAllActivities

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies how the Daily Schedule view is displayed in Web for Agents.

If this option value is set to true WFM displays all possible activities for that agent, whether scheduled or not. If set to false, WFM displays only the agent’s scheduled activities.

See the CustomActivities configuration option for related functionality and find out how the ShowAllActivities option settings affect the it.

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This page was last modified on 26 July 2017, at 08:28.