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AgentTrading Section



  


AllowAccessToOthersSchedule

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: AllowScheduleTrading

This option is mandatory.

Specifies whether or not agents can see other agents’ schedules in the Schedule > Trading view in WFM Web for Agents.

If this option value is set to true, agents can see other agents’ schedules in the Schedule > Trading view.

Tip
You must first enable schedule trading for agents. See the AllowScheduleTrading configuration option.

AllowNoComments

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not agents can enter comments when working with shift trades.

If this option value is set to true, agents cannot enter comments while working with shift trades.

AllowScheduleTrading

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies whether or not the Trading functionality is enabled for agents.

If set to true, trading is enabled and the Trading module is visible to agents in the WFM Web for Agents interface. If set to false, trading functionality is disabled and does not appear in the agent's UI.

TradeOnlyInsideTeam

Default Value: true
Valid Values:
Changes Take Effect: Immediately
Dependencies: AllowScheduleTrading, AllowAccessToOthersSchedule

This option is mandatory.

Specifies which schedules agents can see.

If this option value is set to true, agents see only schedules of other agents who are in the same team. If set to false, agents see schedules of other agents who belong to the same site.

Tip
When running WFM Server 8.5.206 or earlier with WFM Web, use this configuration option to control agents' schedule trading options ( with whom they can trade). When running WFM Server 8.5.207 or later with Web, use the [AgentSchedule] AccessLevel configuration option to control agents' schedule trading options.

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This page was last modified on 26 July 2017, at 08:28.