AgentTimeOff Section

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• AllowEnterFullDayStartEnd
• AllowEnterPaidTime
• AllowTimeOffPlanner
• AllowWaitList
• SeparateStartEndForEachDay

     

AllowEnterFullDayStartEnd

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not agents can specify start and end times in full-day time-off requests.

If this option value is set to true or if the option is not set, agents can specify start and end times in full-day time-off requests.

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AllowEnterPaidTime

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not agents can specify the number of paid hours to deduct when creating or editing full-day time-off requests.

If this option value is set to true, agents can specify the number of paid hours to deduct when creating or editing full-day time-off requests in the Time-Off Request view.

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AllowTimeOffPlanner

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

This option is mandatory.

Specifies whether or not the Time-Off Planner is visible in WFM Web for Agents interface.

If this option value is set to true, the Time-Off Planner is visible in WFM Web for Agents.

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AllowWaitList

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not agents can submit time-off requests to be wait-listed.

Tip

This option is applicable to WFM Web for Agents (Classic) only and must be added manually. It is deprecated in 8.5.205 and later releases of WFM Web for Agents.

If this option value is set to true and agents submit time-off requests that violate time-off limits, they can submit the time-off request for wait-listing. If this option value is set to false, agents are not permitted to submit time off for wait-listing.

Important

Even when this option is set to false, a supervisor can wait-list a time-off request when adding or editing the item through the WFM Calendar. However, if the agent subsequently edits the wait-listed time-off item, the status changes, and the item is no longer wait-listed.

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SeparateStartEndForEachDay

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not agents can define separate (and different) start and end times for each full day in time-off requests that span multiple days.

If this option is set to true, agents can define separate (and different) start and end times for each full day in time-off requests that span multiple days. If this option is set to false or not set, agents can define only identical start and end times for full days in time-off requests.

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