AgentTimeOff Section
AllowEnterFullDayStartEnd
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
Specifies whether or not agents can specify start and end times in full-day time-off requests.
If this option value is set to true or if the option is not set, agents can specify start and end times in full-day time-off requests.
AllowEnterPaidTime
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
Specifies whether or not agents can specify the number of paid hours to deduct when creating or editing full-day time-off requests.
If this option value is set to true, agents can specify the number of paid hours to deduct when creating or editing full-day time-off requests in the Time-Off Request view.
AllowTimeOffPlanner
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
This option is mandatory.
Specifies whether or not the Time-Off Planner is visible in WFM Web for Agents interface.
If this option value is set to true, the Time-Off Planner is visible in WFM Web for Agents.
AllowWaitList
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
Specifies whether or not agents can submit time-off requests to be wait-listed.
If this option value is set to true and agents submit time-off requests that violate time-off limits, they can submit the time-off request for wait-listing. If this option value is set to false, agents are not permitted to submit time off for wait-listing.
SeparateStartEndForEachDay
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None
Specifies whether or not agents can define separate (and different) start and end times for each full day in time-off requests that span multiple days.
If this option is set to true, agents can define separate (and different) start and end times for each full day in time-off requests that span multiple days. If this option is set to false or not set, agents can define only identical start and end times for full days in time-off requests.