Jump to: navigation, search

Functionality Section



  


InsertPaybackException

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not users can insert Payback Exceptions into schedules to make up for lost work time.

Setting this option value to true enables this functionality and user can insert Exceptions with payback into schedules. Setting this option value to false disables this functionality and user cannot insert these Exception types into schedules.

NewAgent

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether the new, redesigned WFM Agent interface is turned on or off.

If this option value is set to true, the new Agent interface is turned on and is visible when agents log in to Web for Agents. (Agents can switch to the "classic" Agent interface, by selecting it in the Log off drop-down list.) If this option value is set to false, the new Agent interface is turned off and only the "classic" Agent interface is visible when agents log in.

PreventFraming

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether the HTTP header X-Frame-Options is added to all JSP pages served by WFM Web.

If this option value is set to true, the header is added and prevents WFM Web pages from loading in the frame being used by the site and served from another domain. WFM Web pages served from the same domain as the one in the frame are allowed.

Use this option as protection from clickjacking.

Tip
Clickjacking, also known as "UI redress attack", is a malicious technique that tricks a Web user into clicking on a button or link on another page when they intended to click on the the top level page, thereby hijacking clicks and routing them a page, most likely owned by another application, domain, or both.

useRolesSecurity

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies the functionality that is accessible to agents in WFM Web for Agents.

If this option value is set to true, WFM Web ignores Web for Agents-related application settings and instead, uses the role settings configured in Genesys Administrator to determine what functionality agents can access. If this option value is set to false (default), WFM Web uses Web for Agents-related application settings.

Unlike application options that are applicable to all agents, this functionality allows administrators to control Web for Agents functionality for each agent individually or groups of agents.

To learn more about how WFM controls agent access in WFM Web, see Managing WFM Roles and Privileges in GAX.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on 26 July 2017, at 08:29.