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Callback Service Options

You can create customized Callback services by adding a service.servicename section to your GMS configuration or by adding a new Callback service in the Service Management UI, and then setting the appropriate options within. This page lists the options to use to fine-tune your Callback services.


Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
Chat _chat_endpoint Immediately
General _agent_transfer_confirm_timeout 0 Immediately
General _attach_udata single_json Immediately
General _business_hours_service No default value Immediately
General _callback_events_list Immediately
General _call_direction USERORIGINATED Immediately
General _capacity_service Immediately
General _customer_lookup_keys _customer_number Immediately
General _enable_status_notification false Immediately
General _exceptions Immediately
General _ixn_redirect_confirm true Immediately
General _ixn_redirect_hints Immediately
General _mandatory_customer_lookup_keys _customer_number Immediately
General _max_ors_submit_attempts 3 Immediately
General _max_time_to_wait_for_agent_on_the_call 3600 Immediately
General _max_time_to_wait_for_ixn_delete 3600 Immediately
General _max_transfer_to_agent_attempts 5 Immediately
General _media_type voice Immediately
General _orig_service_id Immediately
General _paused_services_id Immediately
General _paused_services_list GMS_Paused_Services Immediately
General _retain_session_until_ixn_deleted false Immediately
General _snooze_duration 300 Immediately
General _status_notification_target Immediately
General _status_notification_type Immediately
General _ttl 86400 Immediately
General _user_confirm_timeout 30 Immediately
General _wait_for_agent true Immediately
General _wait_for_user_confirm false Immediately
no category _customer_number Immediately
no category _on_customer_connect_treatment_url " " Immediately
no category _originating_interaction_id Immediately
no category _ors Immediately
no category _ors_lb_strategy circular Immediately
no category _overwritable_options Immediately
no category _redirect Immediately
no category _status_notification_debug false Immediately
no category _status_notification_language false Immediately
no category _urs_url No default value Immediately
Notification _agent_availability_notification_delay 30 Immediately
Notification _device_notification_id Immediately
Notification _device_os Immediately
Notification _max_notify_delivery_attempts 3 Immediately
Notification _max_number_of_user_availability_confirmation_attempts 3 Immediately
Notification _notification_message_file /genesys/1/document/service_template/callback/Resources/Strings/messages.json Immediately
Notification _provider_name Immediately
Notification _use_debug_push_certificate Immediately
Queue Management _default_country US Immediately
Queue Management _disallow_impossible_phone_numbers true Immediately
Queue Management _disallow_premium_phone_numbers true Immediately
Queue Management _enable_in_queue_checking true Immediately
Queue Management _enable_reject_out_of_office_hours false Immediately
Queue Management _enable_throttle_header_parameters true Immediately
Queue Management _filter_keys _callback_state,_callback_reason,_request_queue_time_stat,_request_ewt_service,_vq Immediately
Queue Management _fix_plus_on_int_phone_numbers true Immediately
Queue Management _max_queued_callbacks_per_service 1000 Immediately
Queue Management _queue_ping_ors_period -120,-2 Immediately
Queue Management _queue_poll_period -120,120 Immediately
Queue Management _queue_poll_period_recovery -1440,-120 Immediately
Queue Management _returned_keys _desired_time,_callback_state,_customer_number,_callback_reason,_ors_session_id,_time_scheduled,_time_updated,_time_cancelled Immediately
Queue Management _statistic_ewt_upper_bound 86400 Immediately
Queue Management _throttle_callbacks_per_service_1 500 Immediately
Queue Management _throttle_callbacks_per_service_2 1000 Immediately
Queue Management _throttle_customer_number_limit 6 Immediately
Queue Management _throttle_request_parameters _customer_number Immediately
Queue Management _throttle_request_parameters_limit 8 Immediately
Queue Management _throttle_ttl_1 300 Immediately
Queue Management _throttle_ttl_2 3600 Immediately
Reporting _rep_userevent_dn Immediately
Reporting _rep_userevent_enable false Immediately
Reporting _rep_userevent_mediatype 0 Immediately
Reporting _rep_userevent_switch Immediately
Scheduled Call _desired_connect_time_threshold 180 Immediately
Scheduled Call _desired_time Immediately
Scheduled Call _max_request_by_time_bucket 100 Immediately
Scheduled Call _reject_future_desired_time 1M Immediately
Scheduled Call _request_ewt_service No default value Immediately
Scheduled Call _request_execution_time_buffer 120 Immediately
Scheduled Call _request_queue_time_stat Immediately
Scheduled Call _request_time_bucket 5 Immediately
URS Queueing _agent_reserve_timeout 30 Immediately
URS Queueing _eta_pos_threshold 0:10,10:5,20:2,30:1,40:0 Immediately
URS Queueing _max_queue_wait 0 Immediately
URS Queueing _max_time_to_reach_eta_pos_threshold 14160 Immediately
URS Queueing _max_urs_ewt_pos_polling_interval 30 Immediately
URS Queueing _min_queue_wait 0 Immediately
URS Queueing _min_urs_ewt_pos_polling_interval 2 Immediately
URS Queueing _on_route_done_delay 0 Immediately
URS Queueing _target {specify your target here} Immediately
URS Queueing _urs_call_interaction_age Immediately
URS Queueing _urs_ewt_estimation_method ursdial Immediately
URS Queueing _urs_ewt_vq No default value Immediately
URS Queueing _urs_extension_data Immediately
URS Queueing _urs_prioritization_strategy WaitForTarget Immediately
URS Queueing _urs_queued_ttl 14400 Immediately
URS Queueing _urs_request_timeout 100 Immediately
URS Queueing _urs_strategy_update_sub_routine SetRouteDelay Immediately
URS Queueing _urs_udata_xfer_keys Immediately
URS Queueing _urs_virtual_queue {Specify virtual queue to be used by strategy} Immediately
URS Queueing _urs_vq_priority Immediately
URS Queueing _urs_vq_priority_boost_on_connect 500 Immediately
URS Queueing _urs_vq_priority_increment Immediately
URS Queueing _urs_vq_priority_increment_interval Immediately
Voice - User Originated _booking_expiration_timeout 30 Immediately
Voice - User Originated _offer_callback false Immediately
Voice - User Originated _offer_callback_vxml_app_url Immediately
Voice - User Originated _provide_code false Immediately
Voice - User Originated _resource_group DNIS Immediately
Voice - User Originated _src_route_point Immediately
Voice - User Originated _userorig_connect_limit 3 Immediately
Voice - User Terminated _agent_disposition_timeout 45 Immediately
Voice - User Terminated _agent_first_via_rp false Immediately
Voice - User Terminated _agent_first_via_tg false Immediately
Voice - User Terminated _agent_preview false Immediately
Voice - User Terminated _agent_preview_allow_reject 0 Immediately
Voice - User Terminated _agent_preview_data Value 1,Value 2,Value 3,Value 4,Value 5 Immediately
Voice - User Terminated _agent_preview_set_notready_reason N/A Immediately
Voice - User Terminated _agent_preview_timeout 30 Immediately
Voice - User Terminated _agent_preview_timeout_set_notready false Immediately
Voice - User Terminated _agent_preview_via_rp false Immediately
Voice - User Terminated _agent_reject_retry_timeout 0 Immediately
Voice - User Terminated _calling_party_display_name Immediately
Voice - User Terminated _calling_party_number Immediately
Voice - User Terminated _call_timeguard_timeout 15000 Immediately
Voice - User Terminated _cb_dim_channel WEB Immediately
Voice - User Terminated _cpd_enable true Immediately
Voice - User Terminated _dial_retry_timeout 300 Immediately
Voice - User Terminated _disposition_userevent_mediatype 0 Immediately
Voice - User Terminated _enable_disposition_dialog false Immediately
Voice - User Terminated _ixn_createcall_hints Immediately
Voice - User Terminated _ixn_createcall_timeout 32 Immediately
Voice - User Terminated _max_dial_attempts 3 Immediately
Voice - User Terminated _on_user_confirm_timeout CONNECT-ANYWAY Immediately
Voice - User Terminated _plugin_on_dial_associate_ixn true Immediately
Voice - User Terminated _plugin_on_dial_invoke_on_call_failed true Immediately
Voice - User Terminated _plugin_on_dial_timeout 120 Immediately
Voice - User Terminated _plugin_on_dial_url Immediately
Voice - User Terminated _prefix_dial_out 9 Immediately
Voice - User Terminated _preview_userevent_mediatype 0 Immediately
Voice - User Terminated _route_point Immediately
Voice - User Terminated _trunk_group Immediately
Voice - User Terminated _userterminated_first_connect_party CUSTOMER Immediately
Voice - User Terminated _vq_for_outbound_calls Immediately
Voice Treatment _treatment_call_failure_answering_machine Immediately
Voice Treatment _treatment_customer_connect Immediately
Voice Treatment _treatment_find_agent_fail Immediately
Voice Treatment _treatment_waiting_for_agent Immediately

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This page was last modified on April 11, 2018, at 12:34.