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Voice Treatment Section



  


_treatment_call_failure_answering_machine

Default Value:
Valid Values: String or as a JSON-formatted string
Changes Take Effect: Immediately


URI of the music file to play when the call is not answered by the customer and is forwarded to the answering machine. The JSON-formatted strings can be used to specify hints to the RequestApplyTreatment.

The following example will make the music playing start after the answering machine beep is detected:

{ "file": "file_url", "hints":{"am-beep-detection":"on"}}

By default, this option value is empty and Callback will use the <GMS installation>/../Resources/SampleTreatments/call_fail_ans_machine.wav file from the Callback template.

_treatment_customer_connect

Default Value:
Valid Values: String or as a JSON-formatted string
Changes Take Effect: Immediately


URI of the music file to play when the customer answers the callback.

The JSON-formatted strings can be used to specify hints to the RequestApplyTreatment. For example:

{ "file": "file_url", "hints": {"hint1":"value"}}

_treatment_find_agent_fail

Default Value:
Valid Values: String or JSON-formatted string
Changes Take Effect: Immediately


Music file to be played when the service fails to find the agent in the time specified by the Max Time To Wait For Agent on the Call parameter. This parameter accepts a URI as a string or as a JSON-formatted string. See also _treatment_waiting_for_agent. By default, this option has an empty value and Callback will use the <GMS installation>/Resources/SampleTreatments/all_agents_busy.wav file available in the callback template.

_treatment_waiting_for_agent

Default Value:
Valid Values: String or JSON-formatted string
Changes Take Effect: Immediately


Music file to play when the customer is waiting for an agent. This parameter accepts a URI as a string or as a JSON-formatted string. If you do not set this option, Callback will use the default <GMS installation>/Resources/SampleTreatments/next_customer_rep.wav file of the callback template.

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This page was last modified on 17 May 2017, at 07:40.