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Basic GMS Service Options

You can use Basic GMS services by adding a service.servicename section to your GMS configuration or by adding a new service in the Service Management UI, and then setting the appropriate options within. This page lists the options to use to fine-tune your basic services.


Important
Overwriting service configuration in queries is not possible for Basic GMS Services. If you pass one of the service parameters in a Create API query for a customized version of the service, the configuration option value will supersede the value passed in the query (that is, the passed value will be ignored).


Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
capacity _capacity Click to edit Immediately
capacity _capacity_add Click to edit Immediately
capacity _timezone UTC Immediately
get _offline_code 503 Immediately
get _online_code 200 Immediately
match-interaction _access_code No default value Immediately
match-interaction _access_number No default value Immediately
match-interaction _phone_number No default value Immediately
no category _agent_timeout_notification_message Immediately
no category _booking_expiration_timeout Immediately
no category _chat_400_response_on_disconnected false Immediately
no category _client_timeout_notification 90 Immediately
no category _client_timeout_notification_message Immediately
no category _filtering_chat_events No default value Immediately
no category _mandatory_customer_lookup_keys _customer_number Immediately
no category _return_pool_health Immediately
no category _service Immediately
no category _service_type Immediately
no category _type Immediately
office-hours _bh_add<n> No default value Immediately
office-hours _bh_regular<n> Immediately
office-hours _effective_dates<n>
office-hours _holiday<n> Immediately
office-hours _include_rule<n> Immediately
office-hours _include_schedule<n> Immediately
office-hours _timezone UTC Immediately
office-hours _use_alternative<n> Immediately
request-access _access_code_length 6 Immediately
request-access _id No default value Immediately
request-access _phone_number DNIS Immediately
request-access _provide_code false Immediately
request-access _resource_group DNIS Immediately
request-chat _chat_endpoint gms_builtin Immediately
request-chat _ttl 3600 Immediately
request-chat _type builtin Immediately
request-interaction _phone_number No default value Immediately
request-interaction _provide_code false Immediately
request-interaction _resource_group DNIS Immediately
request-interaction _ttl 30 Immediately
urs-stat _caching_policy 5 Immediately
urs-stat _urs_stat_url_parameters No default value Immediately
urs-stat _urs_url No default value Immediately

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This page was last modified on April 11, 2018, at 12:28.