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enable-contextual-help

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.202.03

If true, enables the new Contextual Help panel in the Service Management UI.

Warning
Microfsoft Edge does not support this feature.

enable-logger-error

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, enables ERROR log traces in the Log Console of the Service Management UI.

enable-logger

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, enables INFO and DEBUG log traces in the Log Console of the Service Management UI.

Service Management Help

1

Genesys Mobile Services (GMS) includes a Service Management User Interface, where you can manage services and also access dedicated interfaces for Callback and Context Services.

Before you can access this UI, first install GMS. See the deployment instructions here and configure the new panels in the features section of your GMS configuration.

Note that, to work properly, this UI requires access to the following URLs:

http://<GMS Local Host>:8080/genesys/1/admin/*

Make sure to enable this access through your firewall and security if needed.

Monitor

1

The Monitor tab (former Admin UI) and the Tools menu give you access to an administrator console, where you can:

Services

1

The Services tab is the user-friendly, web-based interface that is intended to be used by administrators and supervisors to:

Office Hours

1

The Office Hours tab is the user-friendly, web-based interface that is intended to be used by administrators and supervisors to:

Callback

1

If you installed and configured Callback, this interface enables you to:

  • Create a Callback record
  • Manage your callbacks

Context Services

1

If you installed and enabled Context Services, the Context Services interface enables you to:

Journey Timeline

1

If you installed and enabled Context Services, the Journey Timeline interface enables you to:

Learn About Scenarios

GMS provides service templates and their scenarios that you can load in the Mobile Engagement UI, and then access through REST queries. All callback related scenarios are detailed in the Callback Solution Guide.

Enable Logging in the UI

1

The Service Management UI can provide detailed logs by configuring the following options in the GMS Configuration:

Help

Introduced in 8.5.202
1

If you configure enable-contextual-help= true, the Gms-contextual-help-icon.png icon of the Service Management UI opens a Contextual Help panel. This panel displays help pages, including videos and images, related to the active panel in the UI. It also includes search features and related topics.

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This page was last modified on 29 June 2018, at 08:38.