In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.
This table contains information about agent login sessions. ICON inserts a record upon the creation of an agent login session. ICON updates records, by marking them as deleted, at the time that the agent's login session finishes. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.
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|ID||numeric(16)||X||X||The unique, autonumbered ID of the record. This is the primary key.|
|LoginSessionID||varchar(50)||X||The agent's login session ID (GUID).|
|AgentID||int||X||The DBID of the agent (person) configuration object in Configuration Server that logged in during this login session. This value is NULL for situations where a person is not configured.|
|LoginID||int||X||The DBID of the login configuration object in Configuration Server (under switch) that the agent used to log in. This value is NULL for interactions originating from Interaction Server.
|PlaceID||int||X||The DBID of the Place configuration object in Configuration Server. This is used if the configuration contains information regarding the place(s) where the agent is working.
|State||int||X||State of the agent's login session. One of the following values:
|PrimaryDeviceID||int||The DBID of the endpoint (DN) configuration object that the agent uses to first login within this login session. This value is 0 for interactions originating from Interaction Server. In a SIP Cluster environment, the value for this field is 0.|
|SwitchID||int||The DBID of the Switch configuration object in Configuration Server where the agent's login session was detected.|
|Created||datetime||X||The GMT-equivalent date and time when the agent's login session started.|
|Created_ts||int||The UTC-equivalent value of the CREATED field.|
|Created_tcode||int||A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.|
|Terminated||datetime||The GMT-equivalent date and time when the agent's login session finished (terminated).|
|Terminated_ts||int||The UTC-equivalent value of the TERMINATED field.|
|Terminated_tcode||int||A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.|
|Reason||varchar(50)||This is the reason that the login session terminated.|
|InternalReason||int||This is the internal (system) reason of termination of the login session. One of the following values:
|GSYS_DOMAIN||int||Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.|
|GSYS_PARTITION||int||A key that is used for partitioning.|
|GSYS_SYS_ID||int||System ID. Reserved for future use.|
|GSYS_SEQ||bigint||Insert Sequence. Not unique.|
|GSYS_USEQ||bigint||Update Sequence. Not unique.|
In a SIP Cluster environment, records the DN name.
|GSYS_EXT_VCH2||varchar(255)||Contains agent location data as reported by SIP Server/T-Server or Interaction Server. This information is reported in one of the following ways, depending on your environment: