In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.
This table contains the duration of agent workmode metrics. The unique identifier of the record is the combination of the LoginSessionID, EndPointID, and QueueID fields. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.
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|ID||numeric(16)||X||X||The unique, autonumbered ID of this record.|
|LoginSessionID||varchar(50)||X||The agent's login session ID (GUID). Same as G_LOGIN_SESSION.LOGINSESSIONID.|
|EndPointID||int||X||The DBID of the agent's endpoint (DN) configuration object in Configuration Server. This value is 0 for interactions originating from Interaction Server. In a SIP Cluster environment, the value for this field is 0.|
|QueueID||int||The DBID of the queue (ACDQ) configuration object in Configuration Server, where the agent logged in. A value of NULL indicates that no queue is specified for this record.|
|AgentID||int||The DBID of the agent (person) configuration object in Configuration Server. This value is NULL if a Person object is not configured.|
|State||int||The Agent's state: Login, ready, notready, ACW, or busy.|
|Duration_UNKNOWN||int||The duration of the agent's state during the agent's login session with a workmode of UNKNOWN.|
|Duration_AUX||int||The duration of the agent's state during the agent's login session with a workmode of AuxWork.|
|Duration_LegalGuard||int||The duration of the agent's state during the agent's login session with a workmode of LegalGuard.|
|Duration_GoAway||int||The duration of the agent's state during the agent's login session with a workmode of Goaway.|
|Duration_ReturnBack||int||The duration of the agent's state during the agent's login session with a workmode of returnback.|
|LastChange||datetime||The GMT-equivalent date and time when the record was created or updated. This value is taken from the T-Server event that produces the update of this metric. If the update of the agent's metrics during login session is disabled, then this value will be the same as that in the ADDED field.|
|LastChange_ts||int||The UTC-equivalent value of the LASTCHANGE field.|
|LastChange_tcode||int||A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.|
|Added||datetime||The GMT-equivalent date and time when the record was inserted. This value is taken from the last T-Server event related to the agent's login session.|
|Added_ts||int||The UTC-equivalent value of the ADDED field.|
|Added_tcode||int||A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.|
|GSYS_DOMAIN||int||Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).|
|GSYS_PARTITION||int||A key that is used for partitioning.|
|GSYS_SYS_ID||int||System ID. Reserved for future use.|
|GSYS_SEQ||bigint||Insert Sequence. Not unique.|
|GSYS_USEQ||bigint||Update Sequence. Not unique.|
|GSYS_EXT_VCH1||varchar(255)||A string value with the name of the media type for a 3rd Party Media interaction, as reported by Interaction Server.
|GSYS_EXT_INT1||int||The media type of this interaction. One of the following values:
#DICTIONARY TYPE 6