Table GO_ChainRec

This table contains the history of the chain/record processing, as reported by OCS. Changes to the chain state during chain processing result in the creation of a new record in this table. The record is inserted when information about chain state received from OCS. Records are never updated or deleted in this table.

Refer to Outbound Objects and Models in the Interaction Concentrator User's Guide for a description of outbound chain states and a graphic illustrating the Genesys Campaign Finite State Machine.

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Column List

Legend

Column	Data Type	P	M	F	Description
ID	numeric(16)	X	X		The unique, autonumbered ID of this record. This is the primary key.
ChainGUID	varchar(64)		X	X	The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during chain processing. Same as GO_CHAIN.CHAINGUID.
RecordHandle	int		X		The RecordHandle of the record that OCS uses.
State	int		X		The state of the chain as reported by the chain finite state machine (FSM). One of the following values: 0—null–unloaded/terminated 1—scheduled 2—processing 3—processed #DICTIONARY TYPE 76
PrevState	int				The state of the chain as reported by the chain finite state machine (FSM). One of the following values: 0—null–unloaded/terminated 1—scheduled 2—processing 3—processed #DICTIONARY TYPE 76
PrevSEnter	datetime				The GMT-equivalent date and time when the previous record was inserted into this table. This is taken from the Outbound Contact Server event.
PrevSEnter_ts	int				The UTC-equivalent value of the PREVSENTER field. Milliseconds are truncated.
PrevSEnter_tcode	int				A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.
Seq	int		X		The sequence number of the record within the same CHAINGUID.
Trans	int		X		The OCS event number.
Cause	int				The cause of campaign (or chain) state change, as provided by OCS. Refer to G_Dictionary Values for a full listing of permissible values. The following selected values are described here in order to clarify their meaning: 20—ChainRetrievedFromDB–Record selected from database (calling list). 21—ChainCampaignUnloaded–Record unloaded due to whole campaign having been unloaded. 24—ChainRejected–Preview mode only. 25—ChainIsEmpty–All records in chain cancelled or chain cancelled. 26—ChainFilterModified–Customer has changed dialing filter for the calling list. All scheduled chains are affected. 39—ChainRecordAdded–Add record request from the desktop; adds a record to the chain which is currently in OCS buffers. #DICTIONARY TYPE 75
AgentID	int				The DBDID of the agent (person) configuration object that sent a request which produced activity in the OCS that resulted in a record being inserted into this table. This occurs only if the activity is known by OCS and is reported to ICON.
EndpointID	int				The DBID of the DN configuration object from the agent that sent a request to OCS. See AGENTID, above. This occurs only if the activity is known by OCS and is reported to ICON.
DialingFilterID	int				The DBID of the Dialing filter configuration object that OCS used if applicable activity is reported by OCS.
RecordType	int				The record type as reported by OCS.
TreatmentID	int				The DBID of the Treatment configuration object, as reported by OCS.
DialMode	int				The dial mode of the campaign that OCS used to produce outbound activity.
Attempt	int				The sequence number of the chain processing attempt.
SwitchId	int				The DBID of the switch configuration object from OCS that produced activity during campaign processing.
CallAttID	varchar(64)				The call attempt GUID. This is generated and assigned by OCS. The GUID is unique for each outbound call producing attempt.
CPDResult	int				The CPD result, as reported by OCS.
CallResult	int				The final call result, as reported by OCS. Refer to G_Dictionary Values for a complete listing of permissible values. #DICTIONARY TYPE 518
Added	datetime				The GMT-equivalent date and time when the change in chain state was added to this table, as reported by OCS.
Added_ts	int				The UTC-equivalent value of the ADDED field. Milliseconds are truncated.
Added_tcode	int				A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.
GSYS_DOMAIN	int				Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION	int				Key used for partitioning.
GSYS_SYS_ID	int				System ID. Reserved for future use.
GSYS_SEQ	bigint				Insert Sequence. Not unique.
GSYS_USEQ	bigint				Update Sequence. Not unique.
GSYS_TS	datetime				Reserved
GSYS_TC	int				Reserved
GSYS_EXT_VCH1	varchar(255)				Reserved
GSYS_EXT_VCH2	varchar(255)				Reserved
GSYS_EXT_INT1	int				Reserved
GSYS_EXT_INT2	int				Reserved