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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.)

Table GO_ChainRec


This table contains the history of the chain/record processing, as reported by OCS. Changes to the chain state during chain processing result in the creation of a new record in this table. The record is inserted when information about chain state received from OCS. Records are never updated or deleted in this table.

Refer to Outbound Objects and Models in the Interaction Concentrator User's Guide for a description of outbound chain states and a graphic illustrating the Genesys Campaign Finite State Machine.

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Column List

Legend

Column Data Type P M F Description

ID

numeric(16) X X The unique, autonumbered ID of this record. This is the primary key.

ChainGUID

varchar(64) X X The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during chain processing. Same as GO_CHAIN.CHAINGUID.

RecordHandle

int X The RecordHandle of the record that OCS uses.

State

int X The state of the chain as reported by the chain finite state machine (FSM). One of the following values:
  • 0—null–unloaded/terminated
  • 1—scheduled
  • 2—processing
  • 3—processed


#DICTIONARY TYPE 76

PrevState

int The state of the chain as reported by the chain finite state machine (FSM). One of the following values:
  • 0—null–unloaded/terminated
  • 1—scheduled
  • 2—processing
  • 3—processed


#DICTIONARY TYPE 76

PrevSEnter

datetime The GMT-equivalent date and time when the previous record was inserted into this table. This is taken from the Outbound Contact Server event.

PrevSEnter_ts

int The UTC-equivalent value of the PREVSENTER field. Milliseconds are truncated.

PrevSEnter_tcode

int A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.

Seq

int X The sequence number of the record within the same CHAINGUID.

Trans

int X The OCS event number.

Cause

int The cause of campaign (or chain) state change, as provided by OCS. Refer to G_Dictionary Values for a full listing of permissible values. The following selected values are described here in order to clarify their meaning:
  • 20—ChainRetrievedFromDB–Record selected from database (calling list).
  • 21—ChainCampaignUnloaded–Record unloaded due to whole campaign having been unloaded.
  • 24—ChainRejected–Preview mode only.
  • 25—ChainIsEmpty–All records in chain cancelled or chain cancelled.
  • 26—ChainFilterModified–Customer has changed dialing filter for the calling list. All scheduled chains are affected.
  • 39—ChainRecordAdded–Add record request from the desktop; adds a record to the chain which is currently in OCS buffers.


#DICTIONARY TYPE 75

AgentID

int The DBDID of the agent (person) configuration object that sent a request which produced activity in the OCS that resulted in a record being inserted into this table. This occurs only if the activity is known by OCS and is reported to ICON.

EndpointID

int The DBID of the DN configuration object from the agent that sent a request to OCS. See AGENTID, above. This occurs only if the activity is known by OCS and is reported to ICON.

DialingFilterID

int The DBID of the Dialing filter configuration object that OCS used if applicable activity is reported by OCS.

RecordType

int The record type as reported by OCS.

TreatmentID

int The DBID of the Treatment configuration object, as reported by OCS.

DialMode

int The dial mode of the campaign that OCS used to produce outbound activity.

Attempt

int The sequence number of the chain processing attempt.

SwitchId

int The DBID of the switch configuration object from OCS that produced activity during campaign processing.

CallAttID

varchar(64) The call attempt GUID. This is generated and assigned by OCS. The GUID is unique for each outbound call producing attempt.

CPDResult

int The CPD result, as reported by OCS.

CallResult

int The final call result, as reported by OCS. Refer to G_Dictionary Values for a complete listing of permissible values.


#DICTIONARY TYPE 518

Added

datetime The GMT-equivalent date and time when the change in chain state was added to this table, as reported by OCS.

Added_ts

int The UTC-equivalent value of the ADDED field. Milliseconds are truncated.

Added_tcode

int A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

GSYS_DOMAIN

int Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.

GSYS_PARTITION

int Key used for partitioning.

GSYS_SYS_ID

int System ID. Reserved for future use.

GSYS_SEQ

bigint Insert Sequence. Not unique.

GSYS_USEQ

bigint Update Sequence. Not unique.

GSYS_TS

datetime Reserved

GSYS_TC

int Reserved

GSYS_EXT_VCH1

varchar(255) Reserved

GSYS_EXT_VCH2

varchar(255) Reserved

GSYS_EXT_INT1

int Reserved

GSYS_EXT_INT2

int Reserved

   

 

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This page was last modified on October 31, 2016, at 15:01.