In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.
This table contains the history of the chain/record processing, as reported by OCS. Changes to the chain state during chain processing result in the creation of a new record in this table. The record is inserted when information about chain state received from OCS. Records are never updated or deleted in this table.
Refer to Outbound Objects and Models in the Interaction Concentrator User's Guide for a description of outbound chain states and a graphic illustrating the Genesys Campaign Finite State Machine.
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|ID||numeric(16)||X||X||The unique, autonumbered ID of this record. This is the primary key.|
|ChainGUID||varchar(64)||X||X||The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during chain processing. Same as GO_CHAIN.CHAINGUID.|
|RecordHandle||int||X||The RecordHandle of the record that OCS uses.|
|State||int||X||The state of the chain as reported by the chain finite state machine (FSM). One of the following values:
|PrevState||int||The state of the chain as reported by the chain finite state machine (FSM). One of the following values:
|PrevSEnter||datetime||The GMT-equivalent date and time when the previous record was inserted into this table. This is taken from the Outbound Contact Server event.|
|PrevSEnter_ts||int||The UTC-equivalent value of the PREVSENTER field. Milliseconds are truncated.|
|PrevSEnter_tcode||int||A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.|
|Seq||int||X||The sequence number of the record within the same CHAINGUID.|
|Trans||int||X||The OCS event number.|
|Cause||int||The cause of campaign (or chain) state change, as provided by OCS. Refer to G_Dictionary Values for a full listing of permissible values. The following selected values are described here in order to clarify their meaning:
|AgentID||int||The DBDID of the agent (person) configuration object that sent a request which produced activity in the OCS that resulted in a record being inserted into this table. This occurs only if the activity is known by OCS and is reported to ICON.|
|EndpointID||int||The DBID of the DN configuration object from the agent that sent a request to OCS. See AGENTID, above. This occurs only if the activity is known by OCS and is reported to ICON.|
|DialingFilterID||int||The DBID of the Dialing filter configuration object that OCS used if applicable activity is reported by OCS.|
|RecordType||int||The record type as reported by OCS.|
|TreatmentID||int||The DBID of the Treatment configuration object, as reported by OCS.|
|DialMode||int||The dial mode of the campaign that OCS used to produce outbound activity.|
|Attempt||int||The sequence number of the chain processing attempt.|
|SwitchId||int||The DBID of the switch configuration object from OCS that produced activity during campaign processing.|
|CallAttID||varchar(64)||The call attempt GUID. This is generated and assigned by OCS. The GUID is unique for each outbound call producing attempt.|
|CPDResult||int||The CPD result, as reported by OCS.|
|CallResult||int||The final call result, as reported by OCS. Refer to G_Dictionary Values for a complete listing of permissible values.
|Added||datetime||The GMT-equivalent date and time when the change in chain state was added to this table, as reported by OCS.|
|Added_ts||int||The UTC-equivalent value of the ADDED field. Milliseconds are truncated.|
|Added_tcode||int||A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.|
|GSYS_DOMAIN||int||Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).|
|GSYS_PARTITION||int||Key used for partitioning.|
|GSYS_SYS_ID||int||System ID. Reserved for future use.|
|GSYS_SEQ||bigint||Insert Sequence. Not unique.|
|GSYS_USEQ||bigint||Update Sequence. Not unique.|