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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.

Table GM_L_USERDATA


This table contains information about predefined logical keys in the attached data of multimedia interactions. The data store in this table corresponds to the data available after interaction termination.

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Column List

Legend

Column Data Type P M F Description
ID numeric(16) X X The unique, autonumbered ID of the record. This is the primary key.
CALLID varchar(50) X The Multimedia interaction ID having the same value as that stored in the CALLID field of the G_CALL table.
G_S_RESPONSE varchar(255) The value of the user-defined key that corresponds to the mcr-suggested-response field attribute in the attached data specification file.
G_A_RESPONSE varchar(255) The value of the user-defined key that corresponds to the mcr-auto-response field attribute in the attached data specification file.
G_A_ACK varchar(255) The value of the user-defined key that corresponds to the mcr-auto-ack field attribute in the attached data specification file.
G_STOP_REASON varchar(128) The value of event attribute attr_reason_system_name.
G_UCS_CONTACT_ID varchar(255) The value of the Multimedia Customer ID logical key, or the value of the user-defined key that corresponds to the mcr-ucs-contact-id attribute in the attached data specification file.
G_RESERVED1 varchar(255) Reserved for future use.
G_RESERVED2 varchar(255) Reserved for future use.
GSYS_DOMAIN int Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.
GSYS_PARTITION int Key used for partitioning.
GSYS_SYS_ID int The DBID of the ICON instance that created this record.
GSYS_SEQ bigint Insert Sequence. Not unique.
GSYS_USEQ bigint Update Sequence. Not unique.
GSYS_TS datetime Reserved for future use.
GSYS_TC int Reserved for future use.
GSYS_EXT_VCH1 varchar(255) The name of the party that issued a request to stop an interaction processing. One of the following values:
  • Empty string—An empty string is reported instead of the name when no information is available about the party that requested to stop interaction processing. (GYS_EXT_INT1 field is set to 0.)
  • Strategy name—The name of the routing strategy that issued a request to stop an interaction processing. (GYS_EXT_INT1 field is set to 1.)
  • Agent's ID—The employee ID of the agent who issued a request to stop an interaction processing. This value is reported for agents who provide the employee ID at login. (GYS_EXT_INT1 field is set to 2.)
  • Place name—The name of the place where an agent is logged in, when an agent who issued a request to stop an interaction processing has not provided the employee ID at login. (GYS_EXT_INT1 field is set to 3.)
  • Media server name—The name of the application that has stopped an interaction processing. (GYS_EXT_INT1 field is set to 4.)
GSYS_EXT_VCH2 varchar(255) The ID of the party that issued a request to stop an interaction processing and that is named in the GSYS_EXT_VCH1 field. One of the following values:
  • The same as GM_L_USERDATA.PartyID for a strategy, an agent, or a place.
  • An empty string, if the request originator is either a media server or unknown.
GSYS_EXT_INT1 int The type of acting party that issued a request to stop an interaction processing and that is named in the GSYS_EXT_VCH1 field. One of the following values:
  • 0—unknown–No information is available about the party that requested to stop an interaction processing.
  • 1—strategy–The interaction processing has stopped because of a routing strategy.
  • 2—agent–The interaction processing has stopped at an agent request, and the agent's Employee ID was provided with login.
  • 3—place–The interaction processing has stopped at an agent request, and the agent is identified by the place of login.
  • 4—media server–An application that handles open media interactions issued a request to stop an interaction processing.


#DICTIONARY TYPE 88

GSYS_EXT_INT2 int Integer value of the timestamp from the last TEvent that caused the record update.
This page was last edited on January 10, 2020, at 15:27.

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