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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.

Table G_CALL_ACTIVE


This table contains information regarding the latest state of the interaction, according to information received from either the T-Server or Interaction Server applications.

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Column List

Legend

Column Data Type P M F Description
ID bigint X X The unique, autonumbered ID of this record. This is the primary key.
CallID varchar(50) X The unique ID of the interaction. The lxnGUID.
ParentCallID varchar(50) The ID of the parent interaction. This is primary call UUID for consultation call interactions.
MergeCallID varchar(50) The actual call UUID of a target call, in a conference or a transfer interaction. This value may differ from that in the ParentCallID field. This value will be unspecified for multimedia interactions.
MergeType int The type of the link between this interaction and the parent interaction. This value will be unspecified for multimedia interactions. For a listing of permissible values, refer to G_Dictionary Values (for DB2Microsoft SQL Server, Oracle, or PostgreSQL, respectively).


#DICTIONARY TYPE 30

ConnID varchar(50) The current connection ID. This value will be unspecified for multimedia interactions.
ConnIDnum numeric(20) The numeric representation of the connection ID. This value will be unspecified for multimedia interactions.
SwitchCallID int The switch-specific call ID. This value will be unspecified for multimedia interactions.
IRID varchar(50) The reference to the entry in the interaction segments hierarchy (G_IR table).
RootIRID varchar(50) A reference to the first interaction segment in the interaction hierarchy (G_IR table).
State int The call state. One of the following values:
  • 0—unknown–Reserved.
  • 1—active–The interaction is active.
  • 2—terminated–The interaction has been terminated.


#DICTIONARY TYPE 4

CallType int The interaction's type. One of the following values:
  • 0—unknown–Reserved for cases when ICON is unable to determine the interaction's type
  • 1—internal
  • 2—inbound
  • 3—outbound
  • 4—consult


#DICTIONARY TYPE 5

MediaType int The media type of this interaction. One of the following values:
  • 0—Unknown. Reserved for when ICON is unable to determine media type.
  • 1—Voice.
  • 2—Email.
  • 3—Chat.
  • 1000—Open Media.


#DICTIONARY TYPE 6

SwitchID int The DBID of the Switch. This value will be unspecified for interactions originating from Interaction Server.
TenantID int The DBID of the Tenant.
CallANI varchar(50) The Automatic Number Identification, as reported by the T-Server.
CallDNIS varchar(50) The directory number to which the call was made, the DNIS, as reported by the T-Server. This value will be empty for multimedia interactions.
Created datetime X The GMT-equivalent date and time when the interaction was initiated, as reported by T-Server or Interaction Server.
Created_ts int The UTC-equivalent value of the CREATED field.
Created_tcode int A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.
Terminated datetime The GMT-equivalent date and time when the interaction was terminated.
Terminated_ts int The UTC-equivalent value of the TERMINATED field.
Terminated_tcode int A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.
GSYS_DOMAIN int Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION int A key that is used for partitioning.
GSYS_SYS_ID int System ID. Reserved for future use.
GSYS_SEQ bigint Insert Sequence. Not unique.
GSYS_USEQ bigint Update Sequence. Not unique.
GSYS_TS datetime Reserved
GSYS_TC int Reserved
GSYS_EXT_VCH1 varchar(255) A string value with the name of the media type for a 3rd Party Media interaction, as reported by Interaction Server.


When the field GSYS_EXT_INT1 indicates that this is a 3rd Party Media interaction (1000–open media), the stored string is the name of the media type. For example, fax.

GSYS_EXT_VCH2 varchar(255) Reserved
GSYS_EXT_INT1 bigint Reserved
GSYS_EXT_INT2 bigint A flag indicating stuck calls:
  • 0—Indicates that the interaction should not be marked as stuck. ICON records this value upon start of call termination to prevent marking calls as stuck and to complete the processing of the interaction following the recording of related userdata in IDB.
  • 1—Indicates an interaction that has been determined as stuck.
  • NULL—The value before the processing of call termination begins.
This page was last edited on January 10, 2020, at 15:27.
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