Virtual Queue History Schema

The single table in this schema captures timestamps from Universal Routing Server (URS) related to virtual queues (VQs).

Important

This functionality requires URS release 8.1.100.08 or higher.

Virtual Queue History Schema Diagram

Virtual Queue History Data Model Diagram View Large

List of Tables

Table	Description
G_ROUTE_RES_VQ_HIST	This table contains information about the use of virtual queues in interaction processing, according to the data passed from the Universal Routing Server through the T-Server or Interaction Server application.

List of Indexes

Table	Index Name	U	C
G_ROUTE_RES_VQ_HIST	IDX_G_R_RES_VQ_H	X

List of References

No references defined.