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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.

Table G_IR

This table contains information regarding the latest state of the interaction, according to the information supplied by a specific provider such as T-Server, Interaction Server, or Outbound Contact Server.

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Column List


Column Data Type P M F Description
ID numeric(16) X X The unique, autonumbered ID of this record. This is the primary key.
IRID varchar(50) X The Interaction Record ID. This is a unique ID assigned either by ICON for the interaction segment or interaction hierarchy for a single site call, or by a merge procedure for the interaction hierarchy for a multi-site call.
State int X The interaction record state. One of the following values:
  • 0—Unknown. Reserved.
  • 1—Active. The interaction segment corresponds to an active call.
  • 2—Terminated. The interaction segment corresponds to a terminated call or an updated interaction hierarchy after a merge.


ParentIRID varchar(50) A reference to the parent IRID. This is assigned as the result of a call merge operation (for example, a transfer or a conference).
ParentLinkType int Reserved. This field holds a 0 value in the current interaction hierarchy model.


RootCallID varchar(50) X X This is used for local calls. It is a reference to the call for which this record was initiated. If this is the result of a merge procedure, an interaction record is created where this value refers to the first call in an interaction hierarchy.
RootIRID varchar(50) A reference to the first record in an interaction hierarchy. The value is updated by a merge procedure.
MergeState int This is the result of a merge procedure execution. One of the following values:
  • 1—Not_processed. The record was not processed by a merge procedure.
  • 2—Incomplete. The merge is in a pending state; not all of the data is available for the merge.
  • 3—Complete. The merge is complete; the interaction details hierarchy can be used for analysis.


Created datetime X The GMT-equivalent date and time when the record was initiated.
Created_ts int The UTC-equivalent of the value of the CREATED field.
Created_tcode int A reference, derived from the value of the CREATED_TS field, to the G_TIMECODE table.
Terminated datetime The GMT-equivalent time when the record was terminated.
Terminated_ts int The UTC-equivalent of the value of the TERMINATED field.
Terminated_tcode int A reference, derived from the value of the TERMINATED_TS field, to the G_TIMECODE table.
GSYS_DOMAIN int Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION int A key that is used for partitioning.
GSYS_SYS_ID int System ID. Reserved for future use.
GSYS_SEQ bigint Insert Sequence. Not unique.
GSYS_USEQ bigint Update Sequence. Not unique.
GSYS_TS datetime Reserved
GSYS_TC int Reserved
GSYS_EXT_VCH1 varchar(255) If the record was created as a result of multimedia event processing and the information about the parent interaction ID was provided by an Interaction Server, but no related record in IDB was detected (for example, because old records were purged), this field contains the parent interaction ID.
GSYS_EXT_VCH2 varchar(255) A flag indicating stuck interactions:
  • 0—Indicates that the interaction should not be marked as stuck. ICON records this value upon start of call termination to prevent marking calls as stuck and to complete the processing of the interaction following the recording of related userdata in IDB.
  • NULL—The value before the processing of call termination begins.
  • 1—Indicates an interaction that is determined to be a stuck interaction.
GSYS_EXT_INT1 int A flag indicating the source of the interaction:
  • 1—Indicates a multimedia interaction originating from a Genesys Interaction Server.
  • null—Indicates a voice interaction originating from Genesys T-Server TEvent processing.
GSYS_EXT_INT2 int Can be set by the gsysIRMerge procedure during interaction merge execution, to one of the following values:
  • null—Interaction has not yet been merged.
  • 0—Single-site interaction.
  • 1—Inter-site interaction, whose parts reside in several IDBs. ICON also places a corresponding record in the GSYS_DNPREMOTELOCATION table.
GSYS_MSEQ bigint The sequence number that is assigned by the merge procedure.
GSYS_MSEQ_TS datetime The timestamp that is assigned by the merge procedure.
This page was last edited on January 10, 2020, at 15:27.
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