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Genesys Rules Authoring Tool Help

The Genesys Rules Authoring Tool (GRAT) is a browser-based application that enables you to create and edit business rules. Business rule authors use this tool to create, edit, or delete rules, and deploy them to either production or lab systems. The rules you create in the GRAT are based on rule templates that are either:

  • Created by business rule developers using the Genesys Rules Development Tool (GRDT); or;
  • Developed externally and imported directly into GRAT

All the functionality described here is available only to users who have the relevant permissions configured using role-based access control. Consult your system administrators if you do not have the permissions you need.

New in Release 8.5.3


  • Undeploy a Rules Package—A new Undeploy button has been added to the Outstanding Deployments tab for users with the appropriate permissions. Such users can now select a target GRE or cluster and undeploy a package from that location/cluster. Deployment history will show the undeployment. Partial undeployment—the mirror of partial deployment— is also supported. See Deploying a Rules Package for details. The Undeploy feature is not available for the Genesys Web Engagement rules engine or for deployments of rules packages that are based on the Complex Event Processing (CEP) template.
  • Automated snapshots on deployment—GRAT can now be configured to take snapshots automatically at deployment. In the Deploy dialog, a Create snapshot to deploy check box is now displayed for only the LATEST version of a rules package. This checkbox might be pre-selected and disabled so that users cannot change its value, if configuration option force-snapshot-on-deployment is set to true.
Previously if force-snapshot-on-deployment was true, users could not select the LATEST version for deployment. Now, when force-snapshot-on-deployment is true, users can select only the LATEST version for deployment and force the snapshot.
  • Test scenario enhancements—Tooltips in the Add Given and Add Expectation drop-down menus in Test Scenarios now display the Fact field description as defined in the template.
  • Package History enhancements—Click here.
  • The maximum limit of 6 segments (text plus variables) on Conditions or Actions in linear rules has been increased to 9 in release 8.5.303. An error message is displayed if this limit is breached.


In release 8.5.302, role-based access control is extended to the rule package level. Administrators can configure specific access to specific rule packages. A Check My Permissions button appears now at the rule package level too. See Check My Permissions.


  • Your instance of GRAT can now be a member of a cluster of GRAT servers, which deliver much greater resilience and availability, enabling instant switchovers between GRAT nodes that are members of the cluster. See Using GRAT Clusters for HA and Load Balancing (new document).
  • The maximum number of columns supported in Decision Tables and Test Scenarios is increased from 30 to 50.


A/B/C Split Testing allows you to compare the business outcomes of alternative rule scenarios before rolling out significant changes to the way you make your business decisions. With Split Testing you can make, test and review changes incrementally to test their effects before committing to a particular change set.

See A/B/C Split Testing.

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This page was last modified on 28 April 2017, at 04:07.