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Importing Rules Templates
You can import rule templates from an .XML file. Rule templates are stored in the repository as separate assets, so they can be used by multiple rule packages. The rule templates are not part of the rule package themselves; the rule package refers to the rule templates that it needs.
If it is necessary to import the rule templates, you should import them prior to importing the rule packages, since the rule packages make references to the templates that they use.
It is not necessary to import the rule templates if you are importing from the same system (for example, backing up or restoring a rule package) or from an equivalent system (for example, a lab versus a production environment). However, if you are moving a rule package to a new system or sending it to Genesys for service, you should import both the rule templates and the rule packages so that, when imported, all referenced templates are available in the target system.
Refer to Importing Rules Packages for details on how to import rule packages.
To import a rule package template:
- In the left navigation, select the Tenant tab.
- Click Import Rule Templates. A dialog box opens in which you select the .xml file to import.