8.5.510.27
Speech and Text Analytics Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 07/21/19 | Hot Fix | X |
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Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features:
- Training Material - Language Enablement - Training material is now available in UK English. (PRSM-25585)
- Quality Management - Reports - It is now possible to select a Creation Date for three QM Reports (Agent Evaluation Comparison, Team Evaluation Comparison, Evaluator Evaluation Comparison). (PRSM-24491)
Resolved Issues
This release contains the following resolved issue:
Configuration of Sensitive Data privileges now works as expected. (PRSM-25452)
Category name recognition is no longer case-sensitive. Previously, category name recognition was case-sensitive. (PRSM-25434)
When an SQL timeout exception occurs, interactions that are being indexed at the same time are now re-entered into the Index queue. Previously, when an SQL timeout exception occurred, interactions that were being indexed at the same time were not re-entered into the index queue. (PRSM-24502)
Interaction Receiver no longer fails to process recordings with a valid .wav file format, no audio data, and duration = 0. (PRSM-25135)
Interaction segments with long external IDs are now exported as expected. (PRSM-25470)
UPlatform continues to work after the machine name is changed to FQDN. Previously, changing the machine name to FQDN prevented the UPlatform from working. (PRSM-25295)
When you edit one form associated with a completed evaluation that includes multiple forms, the answers associated with the forms you are not editing are no longer deleted. (PRSM-25501)
When an interaction contains Silence time in 2 or more different segments, the Silence time is now calculated separately. Previously in this scenario, the interaction may have been calculated as continuous when it should not have been because the segments are different. (PRSM-19715)
Upgrade Notes
To upgrade to release 8.5.510, refer to the SpeechMiner 8.5.x Upgrade Guide.