8.5.001.00
Speech and Text Analytics Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 03/28/14 | General | X |
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Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Ability to add text interactions to saved lists.
- Ability to add comments to text interactions.
- Ability to search for numbers in text interactions.
- Ability to display events in text interactions.
- Support for wildcards in Spanish.
- High Availability improvement for indexing.
- Ability to configure backup Configuration Server in SMConfig.
Resolved Issues
This release contains the following resolved issues:
SpeechMiner now includes the following search filters for recording-only mode:
- Agents
- Partitions
- Call length
- External ID
Previously, when the SpeechMiner license did not contain analytics, the entire SpeechMiner User Actions section was missing from the search filters. (PRSM-9888, PRSM-9960)
SpeechMiner can now filter word sequence lengths in the database. In the Callrecogngizer table, the MIN_FILTERED_DEQUENCE parameter controls the minimum sequence number for filtering. The default value is 1. (PRSM-9045)
SpeechMiner users can now forward calls to agents that are configured in the Genesys configuration database. (PRSM-9893)
The SpeechMiner search filter now filters out text interactions by their metadata fields. Previously, all text interactions appeared in the search results. (PRSM-9884)
The topic filter in the reports data set now supports text interactions. (PRSM-9684)
SpeechMiner, when opening emails, now highlights those portions of the emails where the Topic is found. (PRSM-9467)
Upgrade Notes
To upgrade to release 8.5.0, refer to the SpeechMiner 8.5.x Upgrade Guide.