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Genesys Softphone Release Notes

Genesys Softphone is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
02/10/22 Hot Fix X X

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Releases Info

Product Documentation

Genesys Products

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Genesys Softphone running in Connector mode now supports the Private Network Access Preflight security feature that was introduced in Chromium-based browsers (Google Chrome and Microsoft Edge) starting with version 98. For more information about this feature, see Private Network Access.

  • In version 98 of the browsers, the mechanism is activated but the success of the new preflight is not enforced.
  • Starting from version 101 of the browsers (at the earliest, according to Google), the preflight success will be mandatory for the client requests to reach the server. At this stage, this fix in Genesys Softphone will become mandatory to continue to allow WWE-Softphone communication.

It is possible to force the disablement of the Private Network Access feature using the ad-hoc policy described by the browser vendors:


With Genesys Softphone running in standalone mode, it is now possible to unmute the microphone for the main call after the related consultation call was muted then terminated. (SOFTPHONE-1165)

In Citrix environments where the Genesys Softphone VDI Adapter is enabled, Genesys Softphone no longer becomes unresponsive when a notification of voice quality below the configured threshold is triggered during a call. (SOFTPHONE-1164)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on February 10, 2022, at 14:22.
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