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Genesys Intelligent Automation Release Notes

Genesys Intelligent Automation is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
10/13/20 Update X

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What's New

This release contains the following new features and enhancements:

  • The Tomcat version has been upgraded from 9.0.27 to 9.0.37. (SPCHSTRM-3125)

Resolved Issues

This release contains the following resolved issues:


The fix for SPCHSTRM-3205 ticket has been removed from this release.

iHub processes can now be imported across multiple companies sharing the same UUID. (SPCHSTRM-3200)

The Bot Gateway Server (CBP) plugin now supports standard responses from UCS with ListPicker template types for Apple Business Chat. (SPCHSTRM-3192)

The standard response handling method now uses the TenantID for a company, if configured. When the tenant ID value is not available, the default company ID confgured in GenesysSDK.ConfigServerLogin.DefaultCompanyID is used. (SPCHSTRM-3185)

The issue with the Please wait... message that was displayed when the following pages were saved has been replaced with an appropriate success and failure message:

  • HTTP Settings
  • JDBC Data Sources
  • Environment-specific Settings


The context.getRemoteHttpData method has been updated in the API documentation. (SPCHSTRM-3182)

The Google’s Service Account Email field (Custom NLU > NLU Scripts) is now mandatory. (SPCHSTRM-3166)

The Dynamic Menu template now includes all mandatory prompts with descriptions. The missing prompt error that was displayed when using the template is no longer displayed. (SPCHSTRM-3153)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on October 22, 2020, at 15:55.
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