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Genesys Intelligent Automation Release Notes

Genesys Intelligent Automation is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
09/27/19 General X

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What's New

This release contains the following new features and enhancements:

  • The default Text Responses from Google Dialogflow can now be accessed using the NLTextResponse variable. (SPCHSTRM-2744)
  • Session variables can now be sent to Dialog Engine or Dialogflow for slot filling purposes. (SPCHSTRM-2707)
  • The Natural Language Menu product now displays only the first five utterances for each intent. (SPCHSTRM-2705)
  • Intelligent Automation personas now allow selecting a TTS voice to use for both Nuance and Google TTS. (SPCHSTRM-2704)
  • Intelligent Automation can now provide a maximum limit for the number of attempts to collect a slot value. (SPCHSTRM-2698)
  • Intelligent Automation now allows you to use separate variables and slot names when skipping questions. Previously, the variable could only be created with the same name as the slot. (SPCHSTRM-2623)
  • Intelligent Automation now supports Dialogflow's SmallTalk feature. (SPCHSTRM-2621)
  • Intelligent Automation now reads the DialogFlow fulfilment messages field rather than the fulfilment text. This allows multiple messages to be returned and now supports text returned from fulfilment webhooks. (SPCHSTRM-2605)
  • Intelligent Automation now supports fulfillment from Dialogflow. (SPCHSTRM-2575)
  • Intelligent Automation now supports Dialogflow System Entities. (SPCHSTRM-2574)
  • Intelligent Automation now supports the ability to pass a variable to Natural Language menu to use as the first utterance. Intelligent Automation also provides the ability to configure a path/module to use if no intent is found. (SPCHSTRM-2537)

Resolved Issues

This release contains the following resolved issues:

Integration Hub servlets now return UTF-8 character encoding in the response metadata. (SPCHSTRM-2690)

Callflows can now be imported/exported between environments pre- and post- chat persona support. (SPCHSTRM-2663)

The IA installation process now creates the IA Flex license Manager Windows service with the start type of Automatic instead of Automatic (delayed). (SPCHSTRM-2644)

Some connections to Interaction Server previously wrote constant error messages to Intelligent Automation log files. This has been rectified. (SPCHSTRM-2590)

If an intent name returned from an AI contains colons, this no longer causes errors when saving an instance of a Natural Language Menu. (SPCHSTRM-2511)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 27, 2019, at 11:34.
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